Guest Services Representative

4 weeks ago


Edinburgh, Edinburgh, United Kingdom RBH Full time
About the Role

We are seeking a highly motivated and customer-focused Guest Services Agent to join our team at DoubleTree by Hilton Edinburgh City Centre. As a key member of our Front of House team, you will be responsible for delivering exceptional guest experiences and ensuring our guests feel welcome and valued throughout their stay.

Key Responsibilities
  • Provide warm and personalized welcome to guests, ensuring a seamless check-in experience
  • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Work collaboratively with the Reception Manager and other team members to achieve excellent guest satisfaction scores
  • Maintain a high level of product knowledge and be able to make recommendations to guests
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career development and growth within the company
  • A dynamic and supportive work environment
  • Discounted hotel room rates and other perks
About Us

RBH Hospitality Management is a leading hospitality company with a passion for delivering exceptional guest experiences. We are committed to creating a positive and inclusive work environment that values our employees and supports their growth and development.



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