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Guest Services Ambassador

2 months ago

Edinburgh, Edinburgh, United Kingdom Red Carnation Hotels Full time

Job Summary:

We are seeking a highly skilled Guest Services Agent to join our team at Red Carnation Hotels. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Communicate with guests before and after their arrival to ensure their needs are met
  • Maintain accurate and up-to-date guest profiles, including preferences and needs
  • Provide warm and personalized welcome to guests upon arrival
  • Collaborate with other departments to ensure seamless guest experience
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements:

  • Excellent customer service skills and interpersonal skills
  • Previous experience in a similar role in a luxury hotel environment
  • Attention to detail and ability to multitask
  • Ability to work in a fast-paced environment and adapt to changing situations

What We Offer:

  • Professional training and development opportunities
  • Recommend friend and family bonus scheme
  • Free meals on duty
  • Discounts on food and beverages in Red Carnation Hotel outlets
  • Complimentary uniform and dry cleaning services
  • Holiday allowance increasing with length of service
  • Two paid volunteering days each year
  • Free access to Employee Assistance Programme
  • Hotel-based recognition incentive
  • Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally

About Us:

Red Carnation Hotels is a family-owned hotelier business with 18 stunning properties worldwide. We are proud of our commitment to developing our staff and have won numerous awards, including Best Employer and Sustainable Business at the Cateys.