Security Guest Safety Ambassador

3 days ago

Edinburgh, Edinburgh, United Kingdom Vigilant Security Full time

We are seeking a highly experienced Guest Service Ambassador to join our team at St James Quarter, one of our flagship sites in the heart of Edinburgh.

The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security presence.

This opportunity will operate on a full-time contract, with several rotations available.

Key Responsibilities

  • Deliver a 5 - star guest experience
  • Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible
  • Carry out regular patrols as and when required
  • Anticipate and action client requirements/requests in a professional manner
  • Provide a consistently professional service
  • Issue visitor passes using the agreed sign in and out policies and procedures
  • Ensure all fire exits are kept clear. Health & Safety issues are reported
  • Create a safe environment for all guests and visitors
  • Maintain a high-security awareness
  • Interact with CCTV where required
  • Complete a full detailed handover at the end of each shift

About us:

Vigilant Security covers a range of security-related services including manned guarding, mobile patrols, and keyholding.

We currently employ 1000 members of staff across the UK and cover a range of security-related services including manned guarding, mobile patrols and keyholding. High standards are embedded in the DNA of the company, and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years.

We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support, and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

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