Security Guest Safety Ambassador

10 hours ago

Edinburgh, Edinburgh, United Kingdom Vigilant Security Full time

We are seeking a highly experienced Guest Service Ambassador to join our remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh.

The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security presence.

This opportunity will operate on a full-time contract, with several rotations available.

Key Responsibilities

  • Always deliver a 5 - star guest experience
  • Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible
  • Carry out regular patrols as and when required
  • Anticipate and action client requirements/requests in a professional manner
  • Always provide a consistently professional service
  • Issue visitor passes using the agreed sign in and out policies and procedures
  • Ensure all fire exits are kept clear. Health & Safety issues are reported
  • Ability and foresight to create a safe environment for all guests and visitors
  • Always maintain a high-security awareness
  • CCTV interaction where required
  • Complete a full detailed handover at the end of each shift

Person Specification

  • Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
  • Holds a true passion for high standards of customer service delivery
  • Ability to provide a 5-star guest experience
  • Previous experience in hospitality or a customer service facing role
  • Excellent interpersonal skills and the ability to interact with people at all levels
  • Immaculate presentation
  • Ability to work independently with confidence, using own initiative as required
  • Confidence and common sense to access and utilize expert resources when making decisions
  • Always maintain and practice a high degree of confidentiality.
  • Have an acute sense of security awareness
  • Valid SIA license essential
  • 5 years of verifiable work history
  • First Aid training would be an advantage

About us:

Croma Vigilant covers a range of security-related services including manned guarding, mobile patrols, and keyholding.

We currently employ 1000 members of staff across the UK and cover a range of security-related services including manned guarding, mobile patrols and keyholding. High standards are embedded in the DNA of the company, and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years.

We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support, and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

  • Security Guest Experience Ambassador

    2 days ago

    Edinburgh, Edinburgh, United Kingdom Vigilant Security Full time

    We are seeking a highly experienced Guest Service Ambassador to join our remarkable team at Vigilant Security, one of our flagship sites in the UK.The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security presence.This opportunity will...

  • Security Ambassador

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Vigilant Security Full time

    About the RoleWe are seeking a highly experienced Guest Service Ambassador to join our remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh.The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security...

  • Security Ambassador

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Vigilant Security Full time

    About the RoleWe are seeking a highly experienced Guest Service Ambassador to join our remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh.The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security...

  • Security Ambassador

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Vigilant Security Full time

    About the RoleWe are seeking a highly experienced Guest Service Ambassador to join our remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh.The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security...

  • Security Ambassador

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Vigilant Security Full time

    About the RoleWe are seeking a highly experienced Guest Service Ambassador to join our remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh.The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security...

  • Security Ambassador

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Vigilant Security Full time

    About the RoleWe are seeking a highly experienced Guest Service Ambassador to join our remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh.The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security...

  • Security Ambassador

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Vigilant Security Full time

    About the RoleWe are seeking a highly experienced Guest Service Ambassador to join our remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh.The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security...

  • Security Ambassador

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Vigilant Security Full time

    About the RoleWe are seeking a highly experienced Guest Service Ambassador to join our remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh.The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security...

  • Security Ambassador

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Vigilant Security Full time

    About the RoleWe are seeking a highly experienced Guest Service Ambassador to join our remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh.The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security...

  • Security Ambassador

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Vigilant Security Full time

    About the RoleWe are seeking a highly experienced Guest Service Ambassador to join our remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh.The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security...

  • Security Ambassador

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Vigilant Security Full time

    About the RoleWe are seeking a highly experienced Guest Service Ambassador to join our remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh.The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security...

  • Security Ambassador

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Vigilant Security Full time

    {"title": "Security Ambassador", "content": "About the RoleWe are seeking a highly experienced Security Ambassador to join our remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh.The Security Ambassador role is to provide the highest level of customer care, while maintaining a subtle, yet visible security presence.This is...

  • Security Ambassador

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Vigilant Security Full time

    {"title": "Security Ambassador", "content": "About the RoleWe are seeking a highly experienced Security Ambassador to join our remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh.The Security Ambassador role is to provide the highest level of customer care, while maintaining a subtle, yet visible security presence.This is...

  • Security Ambassador

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Vigilant Security Full time

    About the RoleWe are seeking a highly experienced Guest Service Ambassador to join our remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh.The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security...

  • Security Ambassador

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Vigilant Security Full time

    About the RoleWe are seeking a highly experienced Guest Service Ambassador to join our remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh.The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security...

  • Security Ambassador

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Vigilant Security Full time

    About the RoleWe are seeking a highly skilled and experienced Security Guest Safety Ambassador to join our remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh.The ideal candidate will provide a warm welcome to our visitors, delivering a 5-Star front of house service and maintaining a subtle, yet visible security...

  • Security Ambassador

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Vigilant Security Full time

    About the RoleWe are seeking a highly skilled and experienced Security Guest Safety Ambassador to join our remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh.The ideal candidate will provide a warm welcome to our visitors, delivering a 5-Star front of house service and maintaining a subtle, yet visible security...

  • Night Guest Service Ambassador

    10 hours ago

    Edinburgh, Edinburgh, United Kingdom Hilton Hotels Full time

    Night Guest Service AmbassadorWELCOME TO A WORLD OF OPPORTUNITIES AT HILTON HOTELSAt Hilton Hotels, we're looking for a Night Guest Service Ambassador to join our team. As a key member of our front-of-house team, you'll be responsible for delivering exceptional guest experiences and ensuring a smooth and efficient check-in and check-out process.YOUR ROLE...

  • Guest Service Ambassador

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Hilton Hotels Full time

    Unlock Your Potential as a Guest Service AgentAt Hilton Hotels, we're committed to delivering exceptional experiences for our guests. As a Guest Service Agent, you'll play a vital role in creating unforgettable moments for our visitors.Key Responsibilities:Provide exceptional guest service, ensuring a seamless experience from check-in to check-out.Manage...

  • Guest Service Ambassador

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Hilton Hotels Full time

    Unlock Your Potential as a Guest Service AgentAt Hilton Hotels, we're committed to delivering exceptional experiences for our guests. As a Guest Service Agent, you'll play a vital role in creating unforgettable moments for our visitors.Key Responsibilities:Provide exceptional guest service, ensuring a seamless experience from check-in to check-out.Manage...