Guest Services Agent

3 weeks ago

Edinburgh EH, Edinburgh, United Kingdom 100 Princes Street Full time

Guest Services Agent***luxury hotel in Edingburgh***

Incredible benefits

The Front Office department is looking for a passionateGuest Services Agentto provide guests with outstanding service in this stunning hotel.

Working pattern: 5 days on 2 days off/ 40 hours per week.

We are looking for someone with previous hotel experience withexcellent communication skills and strong attention to detail while being able to multitask.This position has excellent progression opportunities and would be suited to someone with an enthusiastic personality and can do attitude.

As aGuest Services Agentyou will be:

  • Managing all emails and administrative duties including responding to guest enquiries in line with our mission statement: no request is too large, no detail is too small.
  • Creating guest itineraries within and outside of London.
  • Ensuring that all arrival rooms are fully checked and prepared as per the guests preferences.
  • Liaising with all hotel departments about regular guests, VIPs and their requirements.
  • Participate in other ad hoc as well as related projects and tasks.

Red Carnation Hotel Collection is a family-owned hotelier business with 19 stunning properties all over the world.

We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at the Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally.To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions.

100 Princes Street will be our first hotel in Scotland.

The original building and its iconic features will be respectfully renovated, transforming it into an exclusive retreat on Edinburghs most famous street. With uninterrupted views of Edinburgh Castle, 100 Princes Street will replicate the boutique atmosphere of its sister property, Hotel 41, the most-loved hotel in London and TripAdvisors number one hotel in the English capital for over 10 years.

What's in it for you?

  • Professional, award winning training and development opportunities
  • Recommend friend and family bonus scheme worth up to £600
  • Free meals on duty
  • Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets
  • Complimentary uniform and dry cleaning services
  • Holiday allowance increasing with length of service up to 25 days
  • Two paid volunteering days each year
  • Free access to Employee Assistance Programme
  • Hotel based recognition incentive (Employee of the month up to £200)
  • Discounted accommodation rates with The Red Carnation Hotel Collection
  • Staff Appreciation Party and other Employee Recognition Events

Join us in this incredible new opportunity

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the Right to Work in the UK.


AMRT1_UKCT

  • Reservations Agent

    2 days ago

    Edinburgh, EH1, Edinburgh, United Kingdom W Edinburgh Full time

    W Edinburgh is hiring a Reservations Agent to join the team! We invite you to play an integral part in bringing to life this unique brand in Edinburgh!Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels' work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience...

  • Guest Services Ambassador

    1 day ago

    Edinburgh, Edinburgh, United Kingdom Red Carnation Hotels Full time

    Job Summary:We are seeking a highly skilled Guest Services Agent to join our team at Red Carnation Hotels. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Communicate with guests before and after their arrival to ensure...

  • Guest Experience Specialist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Sonder Full time

    Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. We are making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+ cities spanning 10 countries and...

  • Guest Services Coordinator

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Apex Hotels Full time

    Why choose Apex Hotels? Join the Apex family as a Guest Services Coordinator, where we prioritize a welcoming atmosphere for both our guests and team members. Our core values of Trust, Passion, Friendliness, and Teamwork define our culture, and we encourage you to express your individuality while contributing to our Guest Services Team. In this role,...

  • Guest Services Coordinator

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Apex Hotels Full time

    Why choose Apex Hotels? Joining the Apex family as a Guest Services Coordinator means becoming part of a team that values Trust, Passion, Friendliness, and Teamwork. We prioritize creating a welcoming atmosphere for both our guests and our team members, encouraging you to express your individuality while contributing to our Guest Services Team. Here,...

  • Guest Services Coordinator

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Apex Hotels Full time

    Why join Apex Hotels? Welcome to the Apex family! As a Guest Services Coordinator, you will play a vital role in ensuring our guests feel valued and cared for. We pride ourselves on our family values of Trust, Passion, Friendliness, and Teamwork, and we encourage you to bring your unique personality to the role. In this position, you will have the...

  • Guest Services Coordinator

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Apex Hotels Full time

    Why choose Apex Hotels? Joining Apex Hotels as a Guest Services Coordinator means becoming part of a welcoming family at our esteemed establishment. We prioritize the well-being of our guests and our team members, embodying our core values of Trust, Passion, Friendliness, and Teamwork. We encourage you to express your individuality while being an...

  • Guest Services Coordinator

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Apex Hotels Full time

    Why Choose Apex Hotels? Join the Apex family as a Guest Services Coordinator, where you will be welcomed into a supportive and friendly environment. We prioritize the well-being of our guests and our team members, embodying our core values of Trust, Passion, Friendliness, and Teamwork. We encourage you to express your individuality while contributing to...

  • Guest Services Coordinator

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Malmaison Full time

    Position OverviewAs a Guest Services Coordinator at Malmaison, you will play a vital role in creating memorable experiences for our guests. Your primary responsibility will be to serve as the first point of contact, ensuring that every visitor feels welcomed and valued.Key ResponsibilitiesDeliver exceptional customer service with a friendly demeanor.Manage...

  • Guest Experience Director

    16 hours ago

    Edinburgh, Edinburgh, United Kingdom Sonder Full time

    About SonderSonder is a revolutionary hospitality company that is changing the way people stay. Our mission is to provide a world-class guest experience that is tailored to each individual's needs. We achieve this through our unique approach to hospitality, which combines cutting-edge technology with a deep understanding of our guests' preferences.Job...

  • Guest Service Associate

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom German Doner Kebab Full time

    Join Our Team as a Guest Service Associate at German Doner KebabWe are excited to welcome passionate individuals to our vibrant team at German Doner Kebab. As a Guest Service Associate, you will be essential in providing outstanding service to our patrons, ensuring they enjoy a remarkable dining experience.Core Responsibilities:Guide guests in choosing meals...

  • Guest Services Coordinator

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Hotel Du Vin Full time

    Receptionist at Hotel Du VinLocation: EdinburghSalary: Up to £12.95 per hour, inclusive of incentives and loyalty schemeContract: PermanentHotel Du Vin is on the lookout for an enthusiastic and guest-oriented receptionist to enhance our team. If you possess a true passion for the hospitality industry and take pleasure in crafting unforgettable experiences...

  • Guest Services Coordinator

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom MHDV Full time

    Position OverviewWe are seeking a dynamic and enthusiastic Guest Services Coordinator to become a vital part of our team at MHDV.Key ResponsibilitiesAs the first point of contact for our guests, you will:Provide exceptional service that reflects our commitment to hospitality.Address a variety of guest inquiries and ensure a memorable experience.Maintain high...

  • Reservations and Receptions Agent

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Marriott Full time

    Job Number Job Category Food and Beverage & CulinaryLocation W Edinburgh, 1 St James Square, Edinburgh, Scotland, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementW Edinburgh is hiring a Reservations and Reception Agent to join the team We invite you to play an integral part in bringing to life this unique brand in...

  • Guest Services Manager

    1 day ago

    Edinburgh, Edinburgh, United Kingdom Radisson Blu Hotel Edinburgh Full time

    About the RoleWe are seeking a highly skilled and experienced Night Manager to join our dynamic team at Radisson Blu Edinburgh Hotel. As a Night Manager, you will be responsible for leading our guest relations team and ensuring that every guest has a memorable and enjoyable experience.Key ResponsibilitiesManage the guest relations team and lead by example,...

  • Guest Services Associate

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Accor Full time

    Accor is seeking a dedicated Guest Services Associate to enhance our Front Office team. Compensation: £12.20/hour What We Provide:Exclusive discounts at Accor locations globallyComplimentary overnight stays in UK properties and up to 50% off at any Accor dining establishmentMeals provided during shiftsA special day off to celebrate your birthdayAccess to...

  • Guest Services Coordinator

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom LGH Hotels Management Full time

    Job Overview Are you dedicated to providing outstanding service and creating memorable experiences for guests? We are looking for a friendly and enthusiastic individual to join our team as a Guest Services Coordinator. In this role, you will be the initial point of contact for visitors, responsible for delivering a warm and inviting welcome,...

  • Guest Services Associate

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Accor Full time

    Accor is seeking a dedicated Guest Services Associate to enhance our team. Compensation: £12.20/hour What we provide:Exclusive discounts across Accor properties globallyComplimentary overnight stays in UK locations and substantial discounts at any Accor dining establishmentMeals provided during shiftsA special day off to celebrate your birthdayAccess to...

  • Overnight Guest Services Associate

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Apex Hotels Full time

    Why choose Apex Hotels? Join the Apex family as an Overnight Guest Services Associate, where you will be welcomed into a supportive environment at our esteemed hotel. We prioritize the well-being of our guests and our team members, embodying our core values of Trust, Passion, Friendliness, and Teamwork. We encourage you to express your individuality...

  • Guest Service Associate

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom German Doner Kebab Full time

    Join Our Team as a Guest Service Associate at German Doner KebabWe are on the lookout for passionate individuals to become part of our team at German Doner Kebab. As a Guest Service Associate, you will be instrumental in providing outstanding service to our patrons and ensuring they enjoy a remarkable dining experience.Key Responsibilities:Guide patrons in...