Overnight Guest Services Associate

2 months ago

Edinburgh, Edinburgh, United Kingdom Apex Hotels Full time

Why choose Apex Hotels?

Join the Apex family as an Overnight Guest Services Associate, where you will be welcomed into a supportive environment at our esteemed hotel. We prioritize the well-being of our guests and our team members, embodying our core values of Trust, Passion, Friendliness, and Teamwork. We encourage you to express your individuality while collaborating with the Guest Services Team, as we believe that our unique personalities and warmth set Apex Hotels apart.

You will have the opportunity to connect with wonderful individuals, enjoy your work, build lasting friendships, acquire new skills, and benefit from a competitive salary along with a comprehensive array of employee perks, including:

  • 29 days of annual leave
  • Access to an external Employee Assistance Programme
  • Financial Wellbeing App Wagestream, offering flexibility to receive payments ahead of the regular schedule
  • In-house interactive employee communication APP
  • Access to our modern gym and swimming facilities
  • Healthy meal options during your shifts
  • Training and development from day one
  • Employee events and celebrations
  • £ referral bonus for introducing new team members

Upon successfully completing your probation period, you will also enjoy:

  • Contributions to a pension scheme
  • Critical Illness & Death in Service coverage
  • Eligibility for employee recognition schemes
  • Long service recognition
  • 50% discount at our dining establishments
  • Complimentary overnight stay and dinner for two after probation and on annual anniversaries
  • Cycle to Work Scheme
  • Discounted accommodation rates for employees, friends, and family
  • Spa discounts

Embarking on Your Journey:

As an Overnight Guest Services Associate, your primary responsibility will be to deliver exceptional service to all guests. You will be stationed at the front desk, providing a warm welcome and ensuring the safety and security of the premises throughout the night while addressing all guest needs.

You will seize every opportunity to create memorable experiences for our guests, offering personalized service that they will cherish.

Taking pride in your work, you will maintain high standards of customer service and organization while adhering to health and safety protocols.

In your role, you will:

  • Greet guests with a friendly demeanor and a welcoming smile.
  • Ensure a smooth check-in and check-out process for guests.
  • Provide accurate information about the local area and demonstrate thorough knowledge of hotel facilities and services.
  • Respond to phone calls and emails promptly.
  • Foster a positive atmosphere to enhance guest loyalty.

To excel as an Overnight Guest Services Associate, you will need excellent organizational skills and attention to detail to uphold consistent service standards. This role is crucial to the hotel's operations and the overall guest experience. You will enjoy engaging with guests, assisting them with their inquiries, and managing multiple tasks efficiently, all while maintaining a cheerful and approachable demeanor.

On your first day, you will embark on a structured 12-week training program designed to equip you with the skills, knowledge, and confidence to thrive as an Overnight Guest Services Associate. We are looking for candidates who:

  • Deliver outstanding service
  • Exhibit initiative
  • Are self-aware and capable of self-evaluation
  • Possess a customer-focused attitude
  • Can manage multiple tasks and adapt to varying workloads
  • Demonstrate meticulous attention to detail
  • Have a genuine desire to provide a warm welcome to our guests

We encourage you to bring your authentic self to work; we value attitude over experience and will provide comprehensive training and development opportunities to help you flourish in a rewarding career. Whatever your unique qualities, there is a place for you in our growing family. We ask only that you bring your personality, ideas, and enthusiasm. As an innovative and dynamic organization, we invite you to be part of our exciting journey.

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