Guest Services Coordinator

2 months ago

Edinburgh, Edinburgh, United Kingdom Apex Hotels Full time

Why choose Apex Hotels?

Joining Apex Hotels as a Guest Services Coordinator means becoming part of a welcoming family at our esteemed establishment. We prioritize the well-being of our guests and our team members, embodying our core values of Trust, Passion, Friendliness, and Teamwork. We encourage you to express your individuality while being an integral part of the Guest Services Team, as we believe that our unique personalities and warmth set Apex Hotels apart.

In this role, you will have the opportunity to connect with wonderful individuals, enjoy a vibrant work environment, forge new friendships, acquire new skills, and benefit from a competitive salary along with a comprehensive suite of employee perks, including:

29 days of annual leave Access to an external Employee Assistance Programme Financial Wellbeing App Wagestream, allowing early access to your earnings In-house interactive employee communication APP Access to our state-of-the-art fitness facilities Nutritious meals available during your shifts Continuous training and development from day one Employee events and celebrations £ referral bonus for bringing friends or family into the team

Upon successful completion of your probation period, you will also enjoy:

Contributions to a pension scheme Critical Illness & Death in Service coverage Eligibility for employee recognition programs Long service recognition rewards 50% discount at our dining establishments Complimentary overnight stay and dinner for two after probation and on your annual anniversary Cycle to Work Scheme Discounted accommodation rates for employees, friends, and family Spa discounts

Embarking on Your Journey:

As a Guest Services Coordinator, your primary responsibility will be to deliver exceptional service to all guests. You will be the first point of contact, providing a warm welcome and ensuring the safety and security of the premises while addressing all guest needs.

You will seize every opportunity to create memorable experiences for our guests, ensuring a personalized touch that they will cherish.

Taking pride in your work, you will maintain high standards of customer service and organization while adhering to health and safety protocols.

In this role, you will:

Greet guests with a friendly demeanor and a welcoming smile. Facilitate a smooth check-in and check-out process. Provide accurate information about the local area and hotel amenities. Handle phone inquiries and email correspondence. Foster a positive atmosphere to enhance guest loyalty.

As a Guest Services Coordinator, you will possess excellent organizational skills and attention to detail, which are crucial for maintaining consistent service standards. This role is vital to the hotel's operations and the overall guest experience. You will enjoy engaging with guests, assisting them with their needs, and efficiently resolving inquiries, all while showcasing your vibrant personality.

On your first day, you will embark on a structured 12-week training program designed to equip you with the skills, knowledge, and confidence to excel as a Guest Services Coordinator. We are looking for individuals who:

Can uphold high service standards Demonstrate initiative Are self-aware and capable of self-evaluation Possess a customer-centric mindset Can manage multiple tasks and prioritize effectively Exhibit strong attention to detail Have a genuine desire to offer a Warm Welcome to our guests

We invite you to bring your authentic self to work. We value attitude over experience and provide training to develop your skills. Our commitment to your growth means you can thrive in a rewarding career while achieving your aspirations. Join us in our innovative and dynamic environment, where there is always room for your unique personality and ideas.

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