Guest Services Coordinator

4 weeks ago

Edinburgh, Edinburgh, United Kingdom Apex Hotels Full time

Why choose Apex Hotels?

Joining the Apex family as a Guest Services Coordinator means becoming part of a team that values Trust, Passion, Friendliness, and Teamwork. We prioritize creating a welcoming atmosphere for both our guests and our team members, encouraging you to express your individuality while contributing to our Guest Services Team.

Here, you will have the opportunity to connect with wonderful people, enjoy your work environment, build lasting friendships, acquire new skills, and benefit from a competitive salary along with a comprehensive range of employee perks, including:

  • 29 days of annual leave
  • Access to an external Employee Assistance Programme
  • Financial Wellbeing App Wagestream for early pay access
  • Interactive company communication APP
  • Access to our modern gym and swimming facilities
  • Healthy meal options during your shifts
  • Comprehensive training and development from day one
  • Employee events and celebrations
  • £ referral bonus for successful hires of friends or family

After successfully completing your probation period, you will also enjoy:

  • Contributions to a pension scheme
  • Critical Illness & Death in Service coverage
  • Eligibility for employee recognition schemes
  • Long service awards
  • 50% discount at our dining establishments
  • Complimentary overnight stay and dinner for two upon probation completion
  • Cycle to Work Scheme
  • Discounted accommodation rates for employees, friends, and family
  • Spa discounts

Embarking on Your Journey:

As a Guest Services Coordinator, your primary responsibility will be to deliver exceptional service to all guests. You will warmly welcome guests at the reception, ensuring a safe and secure environment while addressing all guest needs.

You will seize every opportunity to create memorable experiences for our guests, providing personalized service that they will cherish and share.

Taking pride in your work, you will maintain high standards of customer service and organization while adhering to health and safety protocols.

Within the dedicated Guest Services department, your role will include:

  • Greeting guests with a friendly demeanor and a welcoming smile.
  • Ensuring a smooth check-in and check-out process for guests.
  • Providing accurate information about the local area and hotel amenities.
  • Handling phone calls and emails professionally.
  • Creating a vibrant atmosphere that fosters guest loyalty.

To excel as a Guest Services Coordinator, you will need excellent organizational skills and a keen eye for detail to ensure consistent service standards. This role is crucial to the hotel's operations and the overall guest experience. You will enjoy engaging with guests, assisting them with their inquiries, and managing multiple tasks efficiently, all while maintaining a positive and approachable attitude.

On your first day, you will embark on a structured 12-week training program designed to equip you with the skills, knowledge, and confidence to thrive as a Guest Services Coordinator. We seek individuals who:

  • Deliver outstanding service
  • Demonstrate initiative
  • Are self-aware and capable of self-evaluation
  • Exhibit a customer-focused mindset
  • Can manage multiple tasks and adapt to varying workloads
  • Pay close attention to detail
  • Have a genuine desire to provide a warm welcome to our guests

We encourage you to bring your authentic self to work. We value attitude over experience and provide training to develop your skills. With great training and development opportunities, you can flourish in a rewarding career while pursuing your dreams and aspirations. Whatever your unique qualities, there is a place for you in our family. We simply ask that you bring your personality, ideas, and enthusiasm. We are an innovative and dynamic business, and we want you to be part of our exciting journey.

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