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Guest Service Ambassador

2 months ago

Edinburgh, Edinburgh, United Kingdom Hilton Hotels Full time
Guest Service Agent

About the Role

We are seeking a highly skilled Guest Service Agent to join our team at Hilton Hotels. As a key member of our Front Office and Food & Beverage departments, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities

  • Deliver outstanding customer service, responding to guest queries in a timely and efficient manner
  • Ensure a smooth reception experience, including check-in and check-out, and complete audit procedures as required
  • Collaborate with the Guest Service Supervisor to address guest feedback and concerns
  • Take and deliver food and drink orders, demonstrating exceptional customer service skills
  • Maximize room occupancy and promote hotel services and facilities through up-selling techniques
  • Process foreign currencies, credit cards, and cash in accordance with hotel credit policy
  • Comply with hotel security, fire regulations, and health and safety legislation
  • Adhere to company brand standards

Requirements

  • Previous experience in a customer-focused industry
  • Positive attitude and excellent communication skills
  • Commitment to delivering high-quality customer service
  • Excellent grooming standards
  • Calm, efficient, and organized with great attention to detail
  • Ability to multitask and work effectively in a team environment
  • Competent level of IT proficiency

What We Offer

  • Competitive hourly rate of £12.10
  • Flexible scheduling options
  • Free and healthy meals when on duty
  • Free parking (subject to availability)
  • Modern and inclusive team member areas
  • Opportunity to work additional hours when available

Why Join Us?

At Hilton, we believe that every job makes the stay. We're committed to creating unforgettable experiences for our guests, and we're looking for talented individuals like you to join our team. If you're passionate about delivering exceptional customer service and have a keen eye for detail, we'd love to hear from you.