Client Success Specialist

4 weeks ago


London, Greater London, United Kingdom Neota Full time

Overview

We are seeking a dedicated professional to take on a pivotal role in enhancing customer satisfaction within a dynamic software organization. Neota specializes in a no-code automation cloud platform, empowering clients to create and implement customized expert automation systems without the need for coding expertise. Our clientele includes prestigious law firms, major corporations, and educational institutions.

Role Responsibilities

As a Customer Success Manager, you will play a crucial role in ensuring our clients achieve their desired outcomes. Your responsibilities will include:

  1. Proactive Client Engagement: Establish and maintain ongoing communication with clients to understand their needs and enhance their experience.
  2. Tailored Success Strategies: Create and execute personalized customer success strategies that align with client objectives to foster mutual growth.
  3. Opportunities for Growth: Identify and leverage opportunities for cross-selling and upselling additional products and services to maximize customer value.
  4. Goal Alignment: Collaborate with clients to set and review goals, conducting regular sessions to ensure alignment and make necessary adjustments.
  5. Client Feedback Sessions: Conduct periodic check-ins to gather insights, evaluate satisfaction, and provide proactive assistance.
  6. Renewal Strategy: Prepare for customer renewals by understanding their requirements, addressing any concerns, and facilitating a seamless renewal process.
  7. Educational Initiatives: Develop and deliver training programs and resources to empower clients, enabling them to fully utilize our products and services.
  8. Performance Metrics Analysis: Analyze customer metrics and key performance indicators (KPIs) to monitor usage, satisfaction, and overall success.
  9. Account Health Monitoring: Evaluate the status of customer accounts, identifying potential risks and collaborating with internal teams to address challenges.
  10. Customer Advocacy: Serve as a strong advocate for clients within the organization, ensuring their needs and feedback are prioritized.

Employee Benefits

We prioritize our employees' well-being and strive to create an optimal work environment. Our flexible working conditions foster a supportive atmosphere where individuals can learn and grow alongside the company.

We are committed to cultivating a collaborative and innovative culture where every team member is encouraged to contribute to our processes, decisions, and overall direction.

If you are a proactive professional with a strong customer focus and a passion for driving success, we encourage you to consider this opportunity.



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