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Client Success Specialist

3 months ago

London, Greater London, United Kingdom SMARTLY Full time

Are you enthusiastic about leading the charge in the dynamic digital marketing landscape? Do you take pride in fostering retention and growth among esteemed clients by comprehending their business objectives and facilitating their success?

As a Client Success Specialist at Smartly, you will take charge of your own clientele, provide consultative guidance, and promote effective product utilization and client engagement. You will have the chance to rapidly learn about expanding and nurturing your portfolio while managing relationships with significant advertisers.

Your main emphasis will be on the Programmatic & Google Product, with the possibility of also engaging with Paid Social clients in the future.

As a Client Success Specialist at Smartly, you will...

  • Partner with clients to devise and implement impactful campaign strategies, concentrating on maximizing return on investment
  • Oversee your own portfolio, collaborating with internal teams to ensure seamless campaign execution and provide essential support to clients
  • Spot opportunities for enhanced product utilization and align product value with clients' marketing goals
  • Develop and maintain comprehensive knowledge of Smartly's offerings and programmatic advertising
  • Establish, manage, and cultivate robust relationships with clients and partners

We're seeking an individual who...

  • Has 3+ years of pertinent experience in client success or a comparable role
  • Possesses experience in programmatic advertising and familiarity with Google Advertising platforms
  • Holds a solid understanding of paid social advertising
  • Exhibits high empathy, a positive demeanor, and a strong commitment to assisting clients in achieving their objectives
  • Demonstrates a results-oriented mindset with a propensity for action and collaboration
  • Can articulate complex concepts clearly and convert data into actionable insights
  • Possesses strong communication skills in English
  • Is prepared and willing to travel for business reviews and industry events as necessary
  • Can work in the London office at least 2 days a week

About Smartly

Smartly is an AI-driven advertising technology firm revolutionizing advertising experiences for brands and consumers. Our advertising platform integrates media, creative, and intelligence to deliver measurable business results. We manage creative and media for over 700 brands globally and $5 billion in advertising expenditure. Our technology and customer support empower Fortune 500 brands to engage consumers and understand what performs best.

Visit our website to learn more.