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Client Success Specialist

3 months ago

London, Greater London, United Kingdom Veeva Systems Full time

Veeva Client Success Specialist

Become an integral part of our team at Veeva as a Client Success Specialist, where your primary focus will be to ensure our clients achieve their desired outcomes with our Clinical solutions. Acting as a crucial intermediary between Veeva and our clients, you will emphasize collaboration, manage any issues that arise, and highlight the advantages of our products through proactive interactions.

  • Engage with 4-6 global clients following the implementation of Veeva Vault Clinical applications
  • Develop robust relationships with client application leaders to grasp their objectives and challenges
  • Offer strategic advice to maximize product utilization and improve client satisfaction
  • Facilitate discussions with clients to showcase achievements and uncover further opportunities for value
  • Work alongside various teams to effectively meet client requirements

Qualifications

  • Exceptional communication abilities and a knack for building rapport with clients
  • Demonstrated success in establishing relationships with key client stakeholders
  • Strong analytical and presentation skills to convey insightful information
  • Empathy and curiosity in addressing technical solutions from the client's viewpoint
  • At least 5 years of experience in Life Sciences or 3+ years utilizing Veeva products
  • Willingness to travel up to 25% for client meetings and events

Preferred Qualifications

  • Experience in Clinical Research within a Sponsor or CRO organization
  • Familiarity with SaaS/Cloud technology in clinical trials
  • Degree in Life Science, computer science, or a related discipline

Benefits

  • Opportunity for remote work
  • Support for ongoing learning and professional development
  • Health and wellness initiatives
  • Programs for charitable contributions