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London, Greater London, United Kingdom Institutional Shareholder Services Inc. Full time{"h3":{"text":"ESG Client Success Specialist - Governance Data & Analytics"},"p":{"text":"At Institutional Shareholder Services Inc., we are seeking an ESG Client Success Specialist to join our growing ESG Client Success team. As a key member of our team, you will be responsible for delivering exceptional client service and ensuring the successful...
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Role Overview...
The Client Success Specialist is responsible for managing all facets of client projects, including resource allocation and task management, while assisting Client Success Managers with larger strategic initiatives. Your primary objective is to ensure that project milestones are met within the specified timeframe and budget, thereby contributing to the overall success of the campaign. As the main point of contact for clients post-sale, delivering outstanding customer service is essential for fostering strong client relationships.
Your responsibilities will include coordinating with both internal and external stakeholders throughout the project lifecycle, ensuring effective communication and alignment at every phase. Your role is pivotal in keeping projects on schedule, adhering to the established objectives and timelines. This requires proactive planning, monitoring progress, and addressing any potential issues before they affect the project's success.
Conducting post-campaign evaluations will provide critical insights for sales teams to share with clients. This analysis is vital for showcasing the campaign's effectiveness and plays a significant role in securing future engagements by emphasizing successful outcomes and identifying areas for enhancement.
Qualifications that will set you apart...
- Strong organizational and communication skills with exceptional stakeholder management capabilities.
- A foundational understanding of marketing channels, including print, digital, social media, newsletters, and events.
- Able to track and manage projects within defined budgets and timelines.
- Skilled in prioritizing tasks and effectively multitasking.
- Proficient in drafting campaign reports for both internal and external audiences.
- Exhibit excellent customer service skills.
Benefits of working with us...
We offer a variety of fantastic perks for our employees. There are significant opportunities for professional growth and development, whether through formal qualifications, exposure to exciting business projects, or informal knowledge-sharing sessions led by your colleagues. Our workplace culture is one where we genuinely care about our employees and strive for everyone's success. Diverse roles mean you won’t be confined to a single area but will have the chance to develop a broad range of skills and experiences.
Additionally, we provide unlimited vacation time because we trust you to manage your workload and time effectively. We also offer a profit-sharing scheme where every employee is eligible to participate in our bonus program, rewarding all colleagues when performance targets are met.
Company Overview...
We are Future Publishing, a dynamic organization with over 3000 employees across more than 250 brands, reaching 400 million individuals globally each month through our websites, events, and publications. We have ambitious plans to build on our growth momentum and unlock new opportunities, and we are seeking talented individuals who want to contribute to our vision.
Commitment to Inclusion and Diversity...
We believe in the power of diversity and inclusion, not only in our hiring practices but in all aspects of our operations. We are an equal opportunity employer committed to ensuring our recruitment process is unbiased and our workplaces are inclusive, positive, and respectful of all backgrounds and beliefs. Our culture is rooted in our values, and we treat all employees—current and future—with respect and fairness.
Please inform us if you require any reasonable adjustments to ensure you have the best experience possible.
