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London, Greater London, United Kingdom Institutional Shareholder Services Inc. Full time{"h3":{"text":"ESG Client Success Specialist - Governance Data & Analytics"},"p":{"text":"At Institutional Shareholder Services Inc., we are seeking an ESG Client Success Specialist to join our growing ESG Client Success team. As a key member of our team, you will be responsible for delivering exceptional client service and ensuring the successful...
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Client Success Specialist
3 months ago
We are excited to announce an opportunity for a dedicated Client Success Specialist to join our team at Social Value Portal. In this role, you will receive a competitive compensation package, including a base salary of up to £38,000, along with an additional on-target earnings potential of up to £20,000.
Our organization is committed to creating £100 billion in social value, and as a Client Success Specialist, you will be instrumental in guiding our clients towards achieving their objectives and making a significant impact.
About Us:
At Social Value Portal, we offer intuitive, online collaboration tools designed for the public, private, and voluntary sectors to enhance social value delivery.
In your role as a Client Success Specialist, you will motivate, mentor, and assist our clients in maximizing their investment in our solutions.
You will collaborate closely with our Strategic Account Managers to formulate and execute success strategies, ensuring our clients reach their social value targets.
Your responsibilities will include:
- Driving product utilization and value, providing clients with industry insights and best practices.
- Maintaining precise client records and monitoring key performance indicators to manage success effectively.
Work Environment:
This is a full-time, permanent position with a hybrid working model, allowing for a mix of office and remote work.
We seek candidates with a strong grasp of customer success methodologies and post-sale account management. Proficiency in CRM systems, particularly Salesforce, is preferred.
We offer a competitive salary range of £28,000 to £38,000, depending on experience, plus an additional £20,000 in on-target earnings.
Our benefits include flexible working arrangements, private medical insurance from day one, 25 days of annual leave plus UK bank holidays and your birthday off, enhanced parental leave, and life assurance at four times your salary.
Additionally, you will have access to a 24/7 Employee Assistance Programme, a £400 annual learning budget, a cycle-to-work scheme, and an electric vehicle scheme.
