Quality Assurance and Safety Enhancement Analyst

3 weeks ago

Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full time

Position Overview

Quality Assurance and Safety Enhancement Analyst

Division: Corporate

Band: 6

Salary: £35,392 - £42,618 per annum/pro rata

We are seeking a Quality Assurance and Safety Enhancement Analyst who embodies our commitment to delivering the Best of Care by the Best People and possesses the determination to advance our mission, ensuring that the Trust remains the preferred choice for both patients and staff.

Key Responsibilities

Reporting to the Patient Safety Improvement Lead, this role is integral to the Patient Safety Team, supporting the execution of the Trust's Quality Strategy and vision to provide 'Best of care by the best of people' through the delivery of safe, effective, and high-quality services, ensuring that all individuals utilizing our services, along with their families, caregivers, and visitors, have a positive experience.

Under the guidance of the Patient Safety Improvement Lead, the incumbent will be tasked with offering leadership and expertise to facilitate the investigation of incidents and grievances, ensuring compliance with duty of candour obligations, and identifying areas for enhancement, lessons learned, and best practices, as well as developing improvement strategies.

Our core values are B old, E very Person Counts, S haring and Open, and T ogether. It is essential that you understand and reference our values when completing your application and consistently reflect these values throughout your tenure with the Trust.

We are dedicated to promoting diversity, multiculturalism, and inclusion; our policies and procedures ensure that all candidates are treated equitably at every stage of the recruitment process.

About Us

At Medway, we take pride in collaborating as a unified entity to achieve our shared vision of Better, Best, Brilliant. Our culture and values are the driving force behind the Trust and represent the essence of our organization.

Our Trust is an excellent choice for individuals looking to advance their careers in a dynamic environment.

Would you like to work with flexibility? In the NHS, we are reminded daily of the significance of life. As a flexible working-friendly organization, we aim to ensure that you can work in a manner that benefits us, our patients, and yourself. We encourage discussions about how we might accommodate flexible working arrangements that do not compromise personal interests or family commitments. Our goal is to support you in working flexibly in a way that suits both you and the organization.

All of our permanent and fixed-term employees can enjoy a variety of staff benefits, including a gym, an active health and wellbeing program, an on-site nursery, and a cycle-to-work scheme.

We are taking proactive measures to attract, recruit, and retain top talent and would welcome more applicants from underrepresented groups to support the Trust's commitment to a diverse, inclusive, and preferred employer workforce.

All staff at Medway adhere to the Trust's and the Kent and Medway Safeguarding Board's policies regarding the safeguarding of children, young people, and vulnerable adults.

Job Responsibilities

Supporting a culture that enhances quality by enabling the delivery of high-quality care through the effective identification of lessons learned and areas for improvement utilizing SEIPS (Systems Engineering Initiative for Patient Safety).

Ensuring the prompt and effective investigation of incidents and complex complaints, ensuring that regulatory duties concerning duty of candour are fulfilled, family concerns are incorporated into terms of reference, and supporting the review of reports via an internal expert panel.

Assisting in the development and execution of the patient safety team’s work program in alignment with local and statutory requirements, including PSIRF (Patient Safety Incident Response Framework).

Aiding in the compilation of documentary evidence necessary to support any external assessments related to patient safety.

Supporting actions identified and undertaken to mitigate the risk of incidents occurring and to enhance outcomes for individuals utilizing our services, their families or caregivers, staff, and visitor safety.

Contributing to internal and external Trust publications as required to promote robust incident management and reporting.

Qualifications

Essential

  • Degree/management qualification or equivalent experience. GCSE (or equivalent) English Language and Maths to grade C.
  • A clinical qualification/registration is desirable.
  • Quality Improvement Qualification is desirable.

Knowledge

Essential

  • Knowledge of the NHS National Investigations Framework and duty of candour regulations.
  • In-depth and significant knowledge and experience of quality and patient safety.
  • Familiarity with quality improvement tools and techniques and an understanding of human factors in patient safety.

Experience

Essential

  • Ability to apply confidentiality and information governance.
  • Demonstrates up-to-date, evidence-based knowledge of current clinical and professional issues.
  • Experience in gathering and interpreting patient safety data and implementing measurable improvement plans.
  • Experience in decision-making and prioritizing in an acute healthcare setting.

Values-Based Question

Essential

  • How would you ensure you represent MFT in a positive manner?

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