Endoscopy Patient Flow Supervisor

3 weeks ago

Southampton, Southampton, United Kingdom University Hospital Southampton NHS Trust Full time

Job Overview

University Hospital Southampton NHS Foundation Trust is pleased to present an exceptional opportunity to join our dedicated team.

Eligibility Criteria

This position is exclusively available to candidates within the Hampshire & Isle of Wight NHS system, which encompasses Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service, or Hampshire Hospitals FT.

Role Responsibilities

The Endoscopy Patient Flow Supervisor plays a vital role in our dynamic unit, effectively overseeing the patient journey from admission through to discharge within the Endoscopy department. You will operate in a high-energy environment that conducts numerous Endoscopy procedures weekly for both outpatient and inpatient populations. Collaborating with a diverse team of clinical and administrative professionals, your focus will be on ensuring the efficient operation of the unit and its seven procedure rooms, while coordinating the scheduling of patients requiring urgent or emergency procedures.

Key Duties

  • Proactively oversee the patient flow from admission to discharge within the Endoscopy unit, working in close partnership with nursing and clinical teams.
  • Make independent decisions regarding the transfer of appropriate patients from inpatient areas to Endoscopy for their procedures as necessary.
  • Provide accurate and timely updates on daily operations within Endoscopy. Maintain an effective system for tracking the availability of procedural rooms to ensure that variations in demand, clinical priorities, and emergency cases are managed efficiently, escalating any concerns to operational management.
  • Communicate effectively with ward teams, Matrons, Divisional Nursing staff, Consultants and their teams, Ward clerks, Trust site coordinators, Care Group Manager, Service Manager, ED staff, other Bed Managers, Admissions and Discharge Unit, and patients.

About Us

As one of the largest acute teaching Trusts in England, we provide numerous learning and development opportunities to support your career aspirations.

We are open to discussing flexible working hours specific to this role. Please feel free to discuss your needs during the interview, and we will explore the possibilities for the role and service. Employees at UHS can access a variety of NHS discounts, enjoy a minimum of 35 days of paid holiday (pro rata), and benefit from a generous pension scheme.

Southampton is a desirable location for both living and working, situated on the south coast, with an international airport and direct train services to London. The New Forest National Park and the beaches of the Jurassic coast are also nearby. The city offers living costs approximately 20% lower than London, along with 14 schools rated outstanding by Ofsted.

Job Responsibilities

General Duties

  • Proactively manage the patient flow from arrival to departure within the Endoscopy unit.
  • Provide accurate and timely information on daily operations within Endoscopy. Maintain an effective system for tracking the availability and demand of waiting, procedural, and treatment capacity throughout the day to ensure that variations in demand, clinical priorities, and emergency cases are handled efficiently. Implement any necessary planned actions, coordinating with managerial, clinical, and medical staffing to optimize fluctuations in demand and clinical priorities.
  • Develop an awareness of infection risks and prevent the spread to other patients through isolation processes, as directed by the Nurse in Charge.
  • Communicate effectively with the ward team, Matrons, Nursing staff, Consultants and their teams, Ward clerks, Trust site coordinators, Care Group Management teams, booking teams, and patients.
  • Attend and assist in facilitating departmental huddles and other meetings as required. Provide accurate information on capacity and departmental performance against quality indicators and targets, escalating concerns as necessary.
  • Escalate any patient safety issues to the Endoscopy Nurse in Charge.
  • Support coordination with internal and external teams to facilitate patient transport as needed.
  • Ensure effective communication and transition of patient details for inter-hospital transfers.

For further information, please refer to the job description and person specification.

Qualifications / Training Required

Essential

  • Literacy and numeracy skills to GCSE (or equivalent) level.
  • Educated to NVQ3/Diploma standard or equivalent qualification level or relevant work-based experience.
  • Competent and experienced in the use of IT, including keyboard skills and Microsoft Office Packages.
  • Ability and willingness to learn new IT processes and systems.
  • Willingness to undertake on-the-job training.

Desirable

  • Courses or further study attended to demonstrate evidence of personal development.
  • Evidence of continuing professional development.
  • Knowledge of medical terminology.

Previous or Relevant Experience Necessary

Essential

  • Experience working in a busy environment.
  • Experience working under high pressure and to deadlines.

Desirable

  • Experience in an Endoscopy Department.
  • Development of systems to ensure efficient record maintenance for flow analysis.
  • Proficiency in the use of all hospital computerized patient systems.

Values and Behaviors

Essential

  • Patients First
  • Always Improving
  • Working Together

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