Endoscopy Service Flow Manager

3 weeks ago

Southampton, Southampton, United Kingdom University Hospital Southampton NHS Trust Full time

Job Overview

University Hospital Southampton NHS Foundation Trust is pleased to present an exceptional opportunity to join our dedicated team.

Important Note: This position is exclusively available to candidates from the Hampshire & Isle of Wight NHS system, which includes various trusts and health services within the region.

Below is a comprehensive outline of the responsibilities associated with this role.

Primary Responsibilities

The Endoscopy Flow Coordinator plays a vital role in our dynamic unit, effectively overseeing patient movement from admission through to discharge within the Endoscopy department. You will operate in a high-energy environment that conducts numerous Endoscopy procedures weekly for both outpatient and inpatient cases. Collaborating with a diverse team of clinical and administrative professionals, your focus will be on ensuring the efficient operation of the unit and its multiple procedure rooms, while managing the scheduling of patients requiring urgent or emergency procedures.

Key Duties Include:

  • Actively manage patient flow from admission to discharge within the Endoscopy unit, collaborating closely with nursing and clinical teams.
  • Make informed decisions regarding the transfer of patients from inpatient areas to Endoscopy for their procedures as necessary.
  • Provide timely and accurate updates on daily activities within the Endoscopy department. Maintain a robust system for tracking the availability of procedural rooms to effectively address fluctuations in demand, clinical priorities, and emergency cases, while escalating any concerns to operational management.
  • Facilitate effective communication with ward teams, Matrons, Divisional Nursing staff, Consultants and their teams, Ward clerks, Trust site coordinators, Care Group Manager, Service Manager, ED staff, other Bed Managers, Admissions and Discharge Unit, and patients.

About Our Organization

As one of the largest acute teaching Trusts in England, we provide extensive learning and development opportunities to support your career aspirations.

For this role, we are open to discussing flexible working hours. We encourage you to share your needs during the interview process, and we will explore potential options that align with the role and service requirements. Employees at UHS have access to a variety of NHS discounts, a minimum of 35 days of paid holiday (pro rata), and a comprehensive pension scheme.

Southampton is a desirable location for both living and working, situated on the south coast with convenient access to an international airport and direct train services to London. The nearby New Forest National Park and the stunning beaches of the Jurassic coast enhance the appeal of this vibrant city, which boasts living costs significantly lower than London.

Additional Responsibilities

  • Proactively oversee patient flow from arrival to departure within the Endoscopy unit.
  • Ensure accurate and timely information is available regarding daily operations within Endoscopy. Maintain an effective system for monitoring waiting, procedural, and treatment capacities to manage fluctuations in demand and clinical priorities efficiently.
  • Be aware of infection control measures to prevent the spread of infections among patients, as guided by the Nurse in Charge.
  • Engage in effective communication with ward teams, Matrons, Nursing staff, Consultants and their teams, Ward clerks, Trust site coordinators, Care Group Management teams, booking teams, and patients.
  • Participate in departmental meetings and huddles, providing accurate information on capacity and departmental performance against quality indicators and targets.
  • Escalate any patient safety concerns to the Endoscopy Nurse in Charge.
  • Support coordination with internal and external teams to facilitate patient transport as required.
  • Ensure smooth communication and transition of patient details for inter-hospital transfers.

For further details, please refer to the job description and person specification.

Qualifications and Experience Required

Essential Qualifications:

  • Literacy and numeracy skills equivalent to GCSE level.
  • Educated to NVQ3/Diploma standard or possess relevant work-based experience.
  • Proficient in IT, including keyboard skills and Microsoft Office applications.
  • Willingness to learn new IT processes and systems.
  • Openness to on-the-job training opportunities.

Desirable Qualifications:

  • Participation in courses or further studies demonstrating personal development.
  • Evidence of ongoing professional development.
  • Familiarity with medical terminology.

Relevant Experience:

Essential Experience:

  • Experience in a fast-paced work environment.
  • Ability to work effectively under pressure and meet deadlines.

Desirable Experience:

  • Previous experience in an Endoscopy department.
  • Development of systems for efficient record-keeping and flow analysis.
  • Proficiency in using hospital computerized patient systems.

Core Values and Behaviors:

Essential Values:

  • Commitment to putting patients first.
  • Dedication to continuous improvement.
  • Emphasis on teamwork and collaboration.

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