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Patient Flow Supervisor
2 months ago
Job Overview
University Hospital Southampton NHS Foundation Trust is pleased to present an exceptional opportunity to join our dedicated team.
Eligibility Note: This position is exclusively available to candidates from the Hampshire & Isle of Wight NHS system, which includes Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service, or Hampshire Hospitals FT.
Below is a comprehensive outline of the responsibilities associated with this role.
Primary Responsibilities
The Endoscopy Operations Coordinator plays a vital role in our dynamic unit, efficiently overseeing patient movement from admission through to discharge within the Endoscopy department. You will be part of a high-energy environment that conducts numerous Endoscopy procedures weekly for both outpatient and inpatient populations. Collaborating with a diverse team of clinical and administrative professionals, your focus will be on ensuring the seamless operation of the unit and its multiple procedure rooms, while managing the scheduling of patients who require urgent or emergency procedures.
Key Duties Include:
- Actively manage patient flow from admission to discharge within the Endoscopy unit, collaborating closely with nursing and clinical teams.
- Make informed decisions regarding the transfer of patients from inpatient areas to Endoscopy for their procedures as necessary.
- Provide timely and accurate updates on daily activities within the Endoscopy department. Maintain an efficient system for tracking the availability of procedural rooms to effectively address variations in demand, clinical priorities, and emergency cases, while escalating any concerns to operational management.
- Communicate effectively with ward teams, Matrons, Divisional Nursing staff, Consultants and their teams, Ward clerks, Trust site coordinators, Care Group Manager, Service Manager, ED staff, other Bed Managers, Admissions and Discharge Unit, and patients.
About Our Organization
As one of the largest acute teaching Trusts in England, we provide numerous learning and development opportunities to support your career aspirations.
For this role, we are open to discussing flexible working hours. We encourage you to discuss your needs during the interview, and we will explore what arrangements can be made to accommodate the role and service. Employees at UHS can access a variety of NHS discounts, enjoy a minimum of 35 days of paid holiday (pro rata), and benefit from a generous pension scheme.
Southampton is a desirable location for both living and working, situated on the south coast, featuring an international airport and direct train services to London. The New Forest National Park and the stunning beaches of the Jurassic coast are also in close proximity. The city offers a cost of living approximately 20% lower than London, along with 14 schools rated outstanding by Ofsted.
Job Responsibilities
General Duties
- Proactively oversee patient flow from arrival to departure within the Endoscopy unit.
- Provide accurate and timely information regarding daily activities within Endoscopy. Maintain an effective system for monitoring the availability and demand for waiting, procedural, and treatment capacity throughout the day to ensure that fluctuations in demand, clinical priorities, and emergency cases are managed efficiently. Implement necessary actions in collaboration with managerial, clinical, and medical staffing to optimize service delivery.
- Be aware of infection control risks and prevent the spread to other patients through appropriate isolation processes, as directed by the Nurse in Charge.
- Communicate effectively with the ward team, Matrons, Nursing staff, Consultants and their teams, Ward clerks, Trust site coordinators, Care Group Management teams, booking teams, and patients.
- Attend and assist in facilitating departmental huddles and other meetings as required. Provide accurate information on capacity and departmental performance against quality indicators and targets, escalating issues as necessary.
- Escalate any concerns regarding patient safety to the Endoscopy Nurse in Charge.
- Support coordination with internal and external teams to facilitate patient transport as needed.
- Ensure effective communication and transition of patient details for inter-hospital transfers.
For further details, please refer to the job description and person specification.
Qualifications and Training Required
Essential:
- Literacy and numeracy skills equivalent to GCSE level.
- Educated to NVQ3/Diploma standard or possess equivalent qualifications or relevant work experience.
- Proficient and experienced in IT usage, including keyboard skills and Microsoft Office applications.
- Willingness and ability to learn new IT processes and systems.
- Openness to on-the-job training.
Desirable:
- Attendance at courses or further studies demonstrating personal development.
- Evidence of ongoing professional development.
- Familiarity with medical terminology.
Previous or Relevant Experience Required
Essential:
- Experience working in a fast-paced environment.
- Ability to work effectively under pressure and meet deadlines.
Desirable:
- Experience in an Endoscopy Department.
- Development of systems to ensure efficient record-keeping for flow analysis.
- Proficiency in using all hospital computerized patient systems.
Values and Behaviors
Essential:
- Commitment to putting patients first.
- Dedication to continuous improvement.
- Strong emphasis on teamwork.
