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Patient Pathway Coordinator

2 months ago


Southampton, Southampton, United Kingdom Practice Plus Group Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our administration team as a Patient Pathway Coordinator. This is a full-time permanent position that requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Coordinate patient appointments and bookings, ensuring seamless communication with referrers and external providers.
  • Provide exceptional customer service to patients, responding to their queries and concerns in a timely and professional manner.
  • Work collaboratively with the administration and customer service teams to ensure efficient and effective operations.
  • Develop and maintain accurate records and reports, using data to inform decision-making and drive process improvements.
Requirements
  • Proven experience in a similar administrative role, with a strong understanding of healthcare operations and patient flow.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, colleagues, and external partners.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Proficiency in Microsoft Office and other relevant software applications.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.