Patient Flow Coordinator

4 weeks ago

Chester, Cheshire, United Kingdom Countess of Chester Hospital NHS Foundation Trust Full time

Job Overview

Working hours: hours per week

The individual in this role will be an integral member of the Patient Pathway and Validation Team, tasked with supporting the verification and rectification of data quality concerns related to the Trust's waiting lists. This position is crucial in ensuring a secure and efficient journey for patients by overseeing performance in relation to national waiting time benchmarks.

The ideal candidate will possess a strong drive and enthusiasm, along with prior experience in an administrative capacity. Familiarity with waiting time benchmarks and validation methodologies would be beneficial.

The successful candidate must demonstrate the ability to operate independently while also collaborating effectively within a team. Exceptional verbal and written communication skills are essential, as is the capacity to engage with staff across all levels. Strong organizational abilities and a meticulous attention to detail are critical for success in this position.

Key Responsibilities

1. Comprehend the 18-week referral to treatment (RTT) regulations and other associated service objectives, utilizing them to manage all elective cases.
2. Validate waiting lists and monitor patient progress using the EPR+ system in accordance with the established 18-week national guidelines.
3. Ensure proactive management of the patient's journey from the point of referral through to treatment.
4. Communicate any issues related to treatment schedules and potential breaches to the appropriate personnel.
5. Maintain the accuracy of data within the EPR+ system and address any issues arising from user or system errors.
6. Identify and rectify data quality concerns on the EPR+ system using established correction techniques and complex methodologies.
7. Develop, update, and ensure adherence to validation and pathway tracking Standard Operating Procedures (SOPs).
8. Take responsibility for validating outpatient clinic outcomes and ensure accurate clock stops are recorded for both outpatient and inpatient services.
9. Adhere to all Trust, Directorate, and Departmental policies and procedures.
10. Undertake any additional duties commensurate with the role as required.

About the Organization

The Countess of Chester Hospital NHS Foundation Trust serves the West Cheshire area and Welsh patients under the Betsi Cadwaladr University Health Board. The Trust collaborates within the broader Cheshire and Merseyside Health and Care Partnership, providing services from multiple locations.

The Trust employs a diverse workforce of over 6258 staff members, including temporary bank personnel, and delivers a range of acute emergency and elective services, as well as primary care direct access and obstetric services to a population of approximately 407,000.

The Trust is a dynamic district general hospital, experiencing significant patient attendance across various services, including outpatient appointments and major surgical procedures.

Job Responsibilities

For further details, please refer to the Job Description.

Recruitment and selection processes are based on competencies and values.

Please note that applicants will be responsible for the cost of their DBS check, which will be deducted from their salary following appointment.

New entrants to the NHS will start at the minimum of the stated pay scale.

We encourage early applications, as a high volume of submissions may lead to the vacancy being closed prior to the advertised date.

We wish you the best of luck with your application.

Qualifications

Essential

Educated to GCSE level or equivalent. RSA Level 11 or equivalent experience. Business Administration NVQ Level 3 or equivalent in an administrative setting.

Knowledge and Experience

Essential

Proficient in a variety of Microsoft Office applications (Word, Excel). Understanding of waiting time benchmarks and validation processes.

Desirable

Experience in a fast-paced environment. Background in healthcare settings. Familiarity with Trust IT systems.

  • Patient Flow Coordinator

    3 weeks ago

    Chester, Cheshire, United Kingdom Countess Of Chester Hospital Full time

    About Countess of Chester Hospital NHS Foundation TrustAt Countess of Chester Hospital NHS Foundation Trust, our staff take pride in not only achieving clinical excellence but also in fostering an environment where every team member is valued and recognized. We are committed to a dynamic strategy aimed at continuous enhancement of our services. Our mission...

  • Patient Flow Coordinator

    4 weeks ago

    Chester, Cheshire, United Kingdom Countess Of Chester Hospital Full time

    Countess of Chester Hospital NHS Foundation Trust is dedicated to fostering a culture of clinical excellence while ensuring that every staff member feels valued and appreciated. The Trust is committed to a progressive strategy aimed at continuous enhancement of healthcare services. Our mission is to enrich the lives of our community by delivering outstanding...

  • Patient Flow Coordinator

    4 weeks ago

    Chester, Cheshire, United Kingdom Countess Of Chester Hospital Full time

    About Countess of Chester Hospital NHS Foundation TrustAt Countess of Chester Hospital NHS Foundation Trust, our staff take pride in leading through clinical excellence while fostering an environment where every team member is valued and appreciated. We are committed to a progressive strategy that emphasizes continuous improvement and innovation in...

  • Care Coordinator

    2 weeks ago

    Chester, Cheshire, United Kingdom Lache Health Centre Full time

    About the RoleWe are seeking a highly skilled and compassionate Care Coordinator to join our team at Lache Health Centre. As a key member of our multidisciplinary team, you will play a vital role in providing personalized care and support to our patients.Key ResponsibilitiesWork closely with our clinical and administrative teams to ensure seamless care...

  • Care Coordinator

    23 hours ago

    Chester, Cheshire, United Kingdom Lache Health Centre Full time

    About the RoleWe are seeking a highly skilled and compassionate Care Coordinator to join our team at Lache Health Centre. As a key member of our multidisciplinary team, you will play a vital role in providing personalized care and support to our patients.Key ResponsibilitiesWork closely with clinical and administrative teams to ensure seamless patient...

  • Care Coordinator

    21 hours ago

    Chester, Cheshire, United Kingdom Lache Health Centre Full time

    About the RoleWe are seeking a highly skilled and compassionate Care Coordinator to join our team at Lache Health Centre. As a key member of our multidisciplinary team, you will play a vital role in providing personalized care and support to our patients.Key ResponsibilitiesWork closely with clinical and administrative teams to ensure seamless patient...

  • Care Coordinator

    2 weeks ago

    Chester, Cheshire, United Kingdom Lache Health Centre Full time

    About the RoleWe are seeking a highly skilled and compassionate Care Coordinator to join our multidisciplinary team at Lache Health Centre. As a key member of our team, you will play a vital role in providing personalized care and support to our patients.Key ResponsibilitiesWork closely with our clinical and administrative teams to ensure seamless care...

  • Clinical Operations Coordinator

    4 weeks ago

    Chester, Cheshire, United Kingdom Countess of Chester Hospital NHS Foundation Trust Full time

    Position Overview Clinical Operations Coordinator - Part-time Position: 30 hours per week We are pleased to announce openings for Clinical Operations Coordinators within our healthcare facilities. Our organization is dedicated to providing exceptional patient care and operational excellence. In collaboration with various members of the operational...

  • Outpatient Receptionist

    2 weeks ago

    Chester, Cheshire, United Kingdom Countess of Chester Hospital NHS Foundation Trust Full time

    About the RoleWe are seeking a highly motivated and organized individual to provide comprehensive outpatient reception services to the Countess of Chester Hospital NHS Foundation Trust. As a key member of our team, you will be responsible for ensuring the smooth operation of our outpatient services, providing exceptional patient care, and maintaining...

  • Pharmacy Technician

    7 days ago

    Chester, Cheshire, United Kingdom Countess Of Chester Hospital Full time

    About Our OrganisationAt Countess of Chester Hospital, we pride ourselves on delivering exceptional patient care and creating a work environment that values and appreciates our staff. Our commitment to continuous improvement has led us to embark on an exciting new strategy focused on excellence in healthcare.Our VisionWe aim to improve the lives of our...

  • Site Traffic Coordinator

    4 weeks ago

    Chester, Cheshire, United Kingdom PSR Solutions Full time

    Position Overview:The role of a Site Traffic Coordinator is essential in ensuring the smooth flow of vehicles and pedestrians within the designated area. This position is crucial for maintaining safety and efficiency on-site.Accessibility:The location is conveniently reachable for individuals utilizing public transportation, while also providing ample...

  • Front of House Coordinator in Chester)

    1 month ago

    Chester, Cheshire, United Kingdom Ad Warrior Ltd Full time

    Front of House Coordinator Location Chester Salary: From £13 per hour Contract: Full Time Our client is a local, family-run dental practice in Chester, proud to have transitioned successfully from the NHS to a thriving private practice. Their community-focused and preventative care ethos remains at their core, and they are committed to providing exceptional...

  • Mortgage Support Coordinator

    2 weeks ago

    Chester, Cheshire, United Kingdom Green UK Mortgages Full time

    Mortgage Support Coordinator About UsGreen UK Mortgages is a leading name in the mortgage brokerage sector, recognised for our dedication to providing innovative financial solutions with integrity and outstanding customer service. Our team is committed to guiding clients through their journey to home ownership and financial stability with tailored advice and...

  • Healthcare Administrative Coordinator

    4 weeks ago

    Chester, Cheshire, United Kingdom Boughton Health Centre Full time

    Job Overview Are you an organized, practical, and friendly individual eager to join the Administrative Team of a progressive healthcare facility? Boughton Health Centre is seeking a dedicated member for our Administrative team to support our growing workforce, offering a competitive salary and NHS pension. The available position requires up to...

  • Deputy Ward Manager

    44 minutes ago

    Chester, Cheshire, United Kingdom Countess Of Chester Hospital Full time

    About the RoleWe are seeking a highly skilled and experienced Registered Nurse to join our team as Deputy Ward Manager at Countess Of Chester Hospital. This is an exciting opportunity to take on a leadership role and contribute to the delivery of high-quality patient care.Key ResponsibilitiesAssist the Ward Manager in the operational running of the ward,...

  • Mortgage Support Coordinator

    2 weeks ago

    Chester, Cheshire, United Kingdom Green UK Mortgages Full time

    Mortgage Support Coordinator About Our CompanyGreen UK Mortgages is a leading name in the mortgage brokerage sector, celebrated for our dedication to providing innovative financial solutions with integrity and outstanding customer service. Our team is committed to guiding clients through their journey towards home ownership and financial stability with...

  • Mortgage Support Coordinator

    2 weeks ago

    Chester, Cheshire, United Kingdom Green UK Mortgages Full time

    Mortgage Support Coordinator About UsGreen UK Mortgages is a leading player in the mortgage brokerage sector, celebrated for our dedication to providing innovative financial solutions with integrity and outstanding customer service. Our team is committed to guiding clients through their journey to home ownership and financial stability with tailored advice...

  • Mortgage Support Coordinator

    2 weeks ago

    Chester, Cheshire, United Kingdom Green UK Mortgages Full time

    Mortgage Support Coordinator About UsGreen UK Mortgages is a leading player in the mortgage brokerage sector, recognised for our dedication to providing innovative financial solutions while upholding the highest standards of customer service. Our team is committed to guiding clients through their journey towards home ownership and financial stability with...

  • Mortgage Support Coordinator

    2 weeks ago

    Chester, Cheshire, United Kingdom Green UK Mortgages Full time

    Mortgage Support Coordinator About Our CompanyGreen UK Mortgages is a leading entity in the mortgage brokerage sector, celebrated for our dedication to providing innovative financial solutions with integrity and outstanding customer service. Our team is committed to guiding clients through their journey towards home ownership and financial stability with...

  • Healthcare Administrative Coordinator

    4 weeks ago

    Chester, Cheshire, United Kingdom Boughton Health Centre Full time

    Position Overview Are you an organized, practical, and personable individual eager to join the Administrative Team of a progressive GP Surgery? Boughton Health Centre is seeking a dedicated member for our Administrative team to support our growing workforce, offering a competitive salary and NHS pension. The role is for up to Hours per week,...