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Healthcare Administrative Coordinator

2 months ago

Chester, Cheshire, United Kingdom Boughton Health Centre Full time

Job Overview

Are you an organized, practical, and friendly individual eager to join the Administrative Team of a progressive healthcare facility?

Boughton Health Centre is seeking a dedicated member for our Administrative team to support our growing workforce, offering a competitive salary and NHS pension.

The available position requires up to Hours per week, scheduled from Monday to Friday. While standard hours will be established post-interview, flexibility to adjust hours and cover for colleagues is essential.

This dynamic role demands a flexible mindset to deliver exceptional service at our welcoming and innovative healthcare practice. We are in search of a collaborative team player with a positive outlook and a desire to learn. Previous administrative experience is crucial, ideally within a healthcare environment, along with familiarity with EMIS Web and other Primary Care systems.

Key Responsibilities

We are looking for an enthusiastic Healthcare Administrative Coordinator who possesses a positive attitude and a willingness to learn to assist us in delivering outstanding reception services.

Previous experience in a healthcare setting and knowledge of EMIS Web would be beneficial but not mandatory, as comprehensive training will be provided for the right candidate who can demonstrate the following essential skills:

  • Exceptional customer service
  • Proficient IT skills
  • Strong communication abilities (both in-person and over the phone)
  • Capability to perform under pressure in a fast-paced environment.
  • Skill in managing and prioritizing tasks.

A brief overview of some of the primary responsibilities of the role includes:

  • Ensure a high-quality and efficient reception service is provided to patients and other visitors.
  • Facilitate full access to the practice through the front desk, telephone, and online consultations/booking.
  • Utilize the EMIS computer system to schedule patients into appropriate clinics, optimizing clinical time and expertise while adhering to practice access targets.
  • Guide patients to available external services.
  • Address all general inquiries, clarify procedures, schedule new and follow-up appointments, and take messages, ensuring accuracy and prompt delivery.

And more. Please refer to the attached job description for further details.

About Us

We are a large, well-established practice located in a vibrant community, known for its excellent educational institutions and accessibility to major cities. Our supportive, high-performing practice operates from a modern facility, serving a diverse patient population. We are part of a collaborative Primary Care Network, delivering successful services and shared clinical offerings.

Core Responsibilities

The primary duties of the Healthcare Administrative Coordinator include assisting and directing patients in accessing the appropriate services or healthcare professionals in a courteous and efficient manner. Provide general support to the practice team while projecting a friendly and positive image to patients and visitors, whether in person or via telephone.

  • Ensure an effective and efficient reception service is provided to patients and visitors.
  • Promote full access to the practice through various channels.
  • Use the EMIS computer system to manage patient bookings effectively.
  • Direct patients to external services as needed.
  • Maintain strict confidentiality at all times.
  • Handle general inquiries, explain procedures, and manage appointment scheduling accurately.
  • Adhere to practice protocols and procedures.
  • Open and sort mail according to practice protocol.
  • Scan and process all correspondence and reports promptly and accurately.
  • Manage repeat prescription requests efficiently.
  • Inform patients of relevant charges for private services and handle payments appropriately.
  • Ensure timely and accurate registration of new patients onto the system.
  • Follow Health and Safety Regulations as outlined by the practice.
  • Participate in regular staff meetings and contribute to discussions.
  • Undertake an annual appraisal with the Operations Manager, including a six-month progress review.
  • Maintain a record of personal and professional development.
  • Be aware of safeguarding protocols and responsibilities, attending regular training sessions.
  • Perform any other duties as assigned by the Clinical/Management team.

Additional tasks may arise based on workload and staffing levels.

Experience Required

Essential

  • Experience working with the public, preferably in a service-oriented environment.
  • Proficiency in computer use with strong keyboard skills.

Desirable

  • Previous experience in general practice, primary care, or NHS settings.

Qualifications

Essential

  • GCSE English and Maths grade C or above (or equivalent level 2 qualification).

Desirable

  • Qualifications in administrative work, such as typing, should be included in your application.

Knowledge

Desirable

  • Familiarity with EMIS Web Clinical System.
  • Understanding of General Practice operations.

Behaviors

Essential

  • A friendly and approachable demeanor, demonstrating care and empathy.
  • Ability to work collaboratively as part of a busy team.
  • A conscientious approach with a commitment to adaptability and flexibility.
  • Willingness to undertake necessary training to perform the role effectively and safely.

Skills

Essential

  • Strong administrative and organizational skills, with the ability to prioritize tasks.
  • Effective communication skills, both verbal and written.
  • Proficient IT skills.
  • Ability to work independently to achieve role objectives.

Desirable

  • Previous experience in a fast-paced work environment.