Customer Service Representative
3 weeks ago
Job Title: Customer Service Representative
Halmer Recruit is currently looking for several dedicated Customer Service Representatives to join our expanding team. This position is well-suited for candidates with experience in telephone communication or those moving from retail management into a corporate environment.
Position Overview:
- Manage both incoming and outgoing calls utilizing a dialing system to discuss payment options
- Interact with clients through live chat support
- Facilitate payment processing and negotiate arrangements as necessary
- Conduct basic affordability assessments and provide assistance to clients facing financial challenges
- Update account information and maintain precise records in our systems
- Address customer inquiries, resolve disputes, and identify customers in vulnerable situations
Candidate Profile:
- Dependable, diligent, and trustworthy
- Personable with excellent telephone communication skills
- Strong background in customer service
- Prior experience in a telephone-based role is a plus
Successful candidates will become part of a team of skilled credit professionals committed to delivering outstanding service and performance, particularly in areas such as Collections, Client Services, Management Information Systems Reporting, and Compliance.
Employee Benefits:
- Casual dress policy
- Company pension plan and wellness initiatives
- Monthly meal allowance
- Employee Assistance Program and competitive bonus structure
- Performance incentives, company gatherings, and a friendly workplace atmosphere
Work Schedule: Two shifts are available: 8:30 AM to 5:00 PM & 10:00 AM to 6:30 PM, Monday to Friday. Saturday shifts are required once a month from 9:00 AM to 1:00 PM.
Please be aware that this position is office-based.
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