Customer Service Representative

3 weeks ago


WaltononThames, United Kingdom Halmer Recruit Full time

Job Title: Customer Service Representative

Halmer Recruit is currently looking for several dedicated Customer Service Representatives to join our expanding team. This position is well-suited for candidates with experience in telephone communication or those moving from retail management into a corporate environment.

Position Overview:

  • Manage both incoming and outgoing calls utilizing a dialing system to discuss payment options
  • Interact with clients through live chat support
  • Facilitate payment processing and negotiate arrangements as necessary
  • Conduct basic affordability assessments and provide assistance to clients facing financial challenges
  • Update account information and maintain precise records in our systems
  • Address customer inquiries, resolve disputes, and identify customers in vulnerable situations

Candidate Profile:

  • Dependable, diligent, and trustworthy
  • Personable with excellent telephone communication skills
  • Strong background in customer service
  • Prior experience in a telephone-based role is a plus

Successful candidates will become part of a team of skilled credit professionals committed to delivering outstanding service and performance, particularly in areas such as Collections, Client Services, Management Information Systems Reporting, and Compliance.

Employee Benefits:

  • Casual dress policy
  • Company pension plan and wellness initiatives
  • Monthly meal allowance
  • Employee Assistance Program and competitive bonus structure
  • Performance incentives, company gatherings, and a friendly workplace atmosphere

Work Schedule: Two shifts are available: 8:30 AM to 5:00 PM & 10:00 AM to 6:30 PM, Monday to Friday. Saturday shifts are required once a month from 9:00 AM to 1:00 PM.

Please be aware that this position is office-based.



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