Customer Service Representative

1 week ago


StokeonTrent, Stoke-on-Trent, United Kingdom Holdcroft Motor Group Full time

Customer Service Representative - Stoke-on-Trent

We are seeking a skilled customer service professional to join our After Sales Team in Stoke-on-Trent.

As a Customer Service Representative, you will be responsible for assisting customers with service and MOT bookings, recommending suitable products or services.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Respond to customer requests for service and MOT bookings
  • Upsell additional products and services to customers
  • Manage customer relationships and build trust
  • Work collaboratively with colleagues to achieve team goals

Requirements:

  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment
  • IT literate and proficient in using technology to manage customer interactions
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

Benefits:

  • Competitive salary and bonus structure
  • Employee discount and referral scheme
  • Opportunities for career development and growth
  • Collaborative and supportive work environment


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