Customer Service Representative
1 week ago
Customer Service Representative - Stoke-on-Trent
We are seeking a skilled customer service professional to join our After Sales Team in Stoke-on-Trent.
As a Customer Service Representative, you will be responsible for assisting customers with service and MOT bookings, recommending suitable products or services.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a timely and professional manner
- Respond to customer requests for service and MOT bookings
- Upsell additional products and services to customers
- Manage customer relationships and build trust
- Work collaboratively with colleagues to achieve team goals
Requirements:
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment
- IT literate and proficient in using technology to manage customer interactions
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
Benefits:
- Competitive salary and bonus structure
- Employee discount and referral scheme
- Opportunities for career development and growth
- Collaborative and supportive work environment
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