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Customer Service Representative

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Co-op Group Full time
Position:
Customer Service Representative

Compensation:
£12.00 per hour

Contract Type:
Part-time, permanent, 16 hours per week with opportunities for additional hours

Work Schedule:
Varied shifts including afternoons, late evenings, and weekends, to be discussed during the interview

Training:
Comprehensive paid training provided

As a Customer Service Representative, you will be an integral part of a supportive team focused on delivering exceptional service to our customers.

In this role, you will be responsible for providing outstanding service at the checkout and throughout the store, while also engaging in various tasks such as restocking shelves and maintaining cleanliness.

At Co-op, we pride ourselves on our commitment to fairness and community support.

We prioritize your well-being, offering assistance for physical, mental, and financial health, alongside leading policies to support you through significant life events.

Key Responsibilities:
  • Deliver friendly and attentive service, ensuring customer satisfaction in every interaction.
  • Collaborate with colleagues to enhance the shopping experience for customers and members.
  • Maintain store safety and compliance by ensuring shelves are stocked and products are correctly priced and dated.
  • Assist in the introduction of new products and services, facilitating a smooth transition for customers.
  • Engage with the local community through various activities and events.
Ideal Candidates Will Possess:
  • A genuine commitment to customer care and satisfaction.
  • Strong interpersonal skills, with the ability to foster positive relationships.
  • A proactive attitude towards problem-solving and adaptability to change.
  • The flexibility to work varied shifts as required.
Why Choose Co-op?
  • 30% discount on all Co-op products, plus additional discounts on other brands.
  • Pension scheme with employer contributions up to 10%.
  • Access to a money management app for early pay access.
  • 31 days of holiday, including bank holidays, pro rata for part-time employees.
  • Virtual healthcare services for you and your family.
  • 24/7 employee assistance service.
  • Rewards for healthy behaviors through a dedicated app.
  • Comprehensive training and support for career advancement.
  • Rotas shared three weeks in advance, accessible via mobile.
  • Cycletowork scheme available.
Commitment to Inclusion:

We strive to create diverse teams and welcome applications from all individuals. Our goal is to foster an inclusive environment where all colleagues can thrive.

We celebrate diversity and understand the importance of our teams reflecting the communities we serve.

If you require any adjustments during the recruitment process due to a disability, we are committed to accommodating your needs.