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Greek Customer Service Representative

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom BET365 Full time
About the Role

We are seeking a highly skilled and motivated Greek Customer Service Representative to join our team at BET365. As a Responsible Gambling Support Advisor, you will play a critical role in providing exceptional customer service to our Greek-speaking customers.

Key Responsibilities
  • Customer Support: Provide timely and effective support to customers who demonstrate signs of problematic gambling, ensuring they receive the best possible service.
  • Communication: Communicate effectively with customers in Greek, using internal tools to assist and take ownership of customer enquiries.
  • Liaising with Internal Departments: Liaise with internal departments to ensure seamless communication and resolution of customer queries.
  • Escalation: Escalate queries where necessary, ensuring that customer issues are resolved promptly and efficiently.
  • Responsible Gambling: Promote safer gambling practices, applying self-exclusions to customers' accounts and dealing with responsible gambling queries and complaints.
Requirements
  • Language Skills: Fluent/Native verbal and written communication skills in Greek.
  • Communication Skills: Good communication skills in English.
  • Problem-Solving: Effective problem solver with a passion for adhering to policies and procedures.
  • Customer Focus: Motivation to put the customer first, with a strong understanding of customers' needs.
  • Decision-Making: Confident decision maker to support our customers.
What We Offer
  • Competitive Salary: A competitive salary, increasing to £28,329.60 per annum upon successful completion of training.
  • Benefits: A wide range of benefits, including a generous bonus scheme, long service recognition, and more.