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Customer Service Representative
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our Assisted Sales team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences through our webchat channel.
Key Responsibilities
- Identify customer needs and determine appropriate actions for resolution, ensuring commercial KPIs are met.
- Build rapport with customers through online Live Chat conversations, ensuring security compliance is met.
- Find product solutions based on customer needs and achieve KPIs.
- Offer outstanding service to drive great customer satisfaction.
- Meet defined metrics for productivity, quality, and customer experience.
- Act with good conduct, ensuring customers receive correct and relevant information.
- Undertake regular learning and development to align with company and FCA requirements.
About You
We are looking for someone who is passionate about delivering exceptional customer experiences and can thrive in a fast-paced environment. Sales experience is preferred but not essential. As a hybrid role, you will need to meet minimum requirements for working from home, including reliable internet connectivity and a private workspace.
