Customer Service Representative

1 week ago

StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Job Title: Spanish Customer Service

We are seeking a highly skilled and motivated Spanish Customer Service Representative to join our team at bet365. As a key member of our customer support team, you will play a vital role in providing exceptional service to our Spanish-speaking customers.

About the Role

This is a full-time position working any five days from seven between 07:00-23:00. You will be responsible for interacting with customers who may be at risk of, or experience, harms associated with gambling and ensuring that they receive the best possible service while adhering to our Responsible Gambling policies and procedures.

Main Responsibilities
  • Provide support to customers who demonstrate signs of problematic gambling.
  • Communicate effectively with our customers in Spanish.
  • Use internal tools to assist and take ownership of customer enquiries.
  • Liaise with internal departments.
  • Escalate queries where necessary.
  • Promote safer gambling.
  • Awareness of policies, procedures, and licensing requirements.
  • Apply self-exclusions to customers' accounts.
  • Deal with responsible gambling queries and complaints.
Requirements
  • Exceptional listening skills.
  • Fluent/Native verbal and written communication skills in Spanish.
  • Good communication skills in English.
  • Motivation to put the customer first.
  • Effective problem solver.
  • Passion for adhering to policies and procedures.
  • Willingness to learn.
  • Ability to multi-task; with strong attention to detail.
  • Displays an understanding to customers' needs.
What We Offer

We offer a competitive salary, generous bonus scheme, long service recognition, and a wide range of other benefits. The starting salary for this position is competitive increasing to £28,330 per annum upon successful completion of training.

Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of employment.

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