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Customer Service Representative

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
{"Job Title: Spanish Customer Service Representative

Job Summary: We are seeking a highly skilled and motivated Spanish language customer service representative to join our team at bet365.

Main Responsibilities:

* Provide exceptional customer service to our Spanish-speaking customers
* Communicate effectively with customers in Spanish, addressing their concerns and resolving issues in a timely and professional manner
* Utilize internal tools to assist and take ownership of customer enquiries
* Liaise with internal departments to ensure seamless customer support
* Escalate queries where necessary
* Promote safer gambling practices and awareness of policies, procedures, and licensing requirements

Requirements:

* Fluency in Spanish and good communication skills in English
* Exceptional listening skills and ability to empathize with customers
* Strong problem-solving skills and ability to work independently
* Passion for providing excellent customer service and promoting responsible gambling practices

What We Offer:

* Competitive salary and bonus scheme
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment

How to Apply:

If you are a motivated and customer-focused individual with a passion for Spanish language and culture, please submit your application, including your resume and a cover letter, to [insert contact information].

We look forward to hearing from you