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Spanish Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Spanish-speaking customer service representative to join our team at Bet365. As a European Responsible Gambling Support Specialist, you will play a critical role in providing exceptional support to our customers who may be at risk of, or experience, harms associated with gambling.
Main Responsibilities:
- Provide support to customers who demonstrate signs of problematic gambling, ensuring they receive the best possible service while adhering to our Responsible Gambling policies and procedures.
- Communicate effectively with customers in Spanish, using internal tools to assist and take ownership of customer enquiries.
- Liaise with internal departments to ensure seamless customer support.
- Escalate queries where necessary, promoting safer gambling practices and awareness of policies, procedures, and licensing requirements.
- Apply self-exclusions to customers' accounts and deal with responsible gambling queries and complaints.
Requirements:
- Exceptional listening skills and fluency in Spanish, with good communication skills in English.
- Motivation to put the customer first and effective problem-solving skills.
- Ability to multi-task, with strong attention to detail and a willingness to learn.
- Displays an understanding of customers' needs and is passionate about adhering to policies and procedures.
What We Offer:
- A competitive salary, generous bonus scheme, and long service recognition.
- A wide range of benefits, including a comprehensive training program and continuous development opportunities.
- The opportunity to work with a leading online gaming company, making a positive impact on customers' lives.
