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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. As a key member of our Click & Collect team, you will play a vital role in delivering an exceptional customer experience, ensuring our customers have a memorable and enjoyable experience when collecting or selling their vehicle.
Key Responsibilities- Complete the handover and purchase of cars for our Click & Collect service, ensuring a smooth and efficient process for our customers.
- Prepare handovers for the day ahead, ensuring all necessary documentation is in place.
- Arrange all documentation prior to handover, ensuring the process goes smoothly for customers.
- Encourage customers to share their experiences, promoting positive word-of-mouth and online reviews.
- Help customers familiarize themselves with their new vehicle, providing relevant information and support.
- Assist customers in selling their car through our Sell Your Car service, providing expert guidance and support.
- Stay up-to-date with different vehicles and manufacturers, ensuring you can provide accurate and informed advice to customers.
- Provide exceptional customer service, responding to customer queries and resolving any issues in a timely and professional manner.
- Full UK driving licence.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work independently, with a high level of autonomy and initiative.
- Strong problem-solving skills, with the ability to think critically and resolve complex issues.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Willingness to learn and develop new skills, with a thirst for knowledge and a desire to continuously improve.
As a Customer Service Executive with Arnold Clark, you will benefit from:
- Excellent working conditions, with a focus on employee well-being and satisfaction.
- Generous retail discounts, allowing you to save money on your favorite brands.
- Extensive training and development opportunities, helping you to grow and succeed in your career.
- Life assurance and private health care, providing peace of mind and financial security.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.