Compliance and Risk Governance Lead

3 weeks ago


London, Greater London, United Kingdom Vodafone Full time
About Vodafone

At Vodafone, we are dedicated to shaping a brighter future through connectivity, inclusivity, and sustainability. Our global community thrives on innovation and collaboration, allowing us to enhance the lives of individuals and businesses alike.


Position Overview

The Risk and Governance Manager plays a crucial role in establishing and maintaining a robust compliance reporting and monitoring framework within the Finance sector, with a specific emphasis on Billing, Credit Risk, and Collections. This position is essential for ensuring adherence to evolving regulations that impact our clientele.


Key Responsibilities
  • Develop and implement processes for ongoing compliance management across Billing, Credit Risk, and Collections.
  • Identify compliance gaps and formulate action plans to address them, ensuring risks are appropriately escalated.
  • Monitor customer outcomes and maintain reporting for high-risk areas.
  • Lead compliance initiatives and ensure proper escalation within Vodafone UK's risk and governance structures.
  • Manage customer and operational risks, including the organization of relevant forums and committees.
  • Act as a liaison for Compliance and Business Risk functions, facilitating communication and collaboration.

Who You Are

You are an expert in Risk Management with a solid understanding of compliance frameworks. Your experience includes:

  • Working within a regulatory environment, such as Consumer Duty, FCA, and Ofcom.
  • Collaborating in a matrix structure with diverse teams and stakeholders.
  • Excellent communication skills, capable of influencing senior management and peers.
  • Project Management expertise.

What We Offer

We prioritize the well-being of our employees, offering a competitive salary and bonus structure, along with up to 28 days of annual leave, in addition to public holidays and paid leave for charitable activities. Our extensive benefits package is customizable to meet your needs and those of your family, including employee discounts, pension plans, and share schemes.

At Vodafone, we are committed to your professional growth, providing access to top-tier learning and development resources, as well as leading parental leave policies.


Commitment to Inclusion

Vodafone UK is regulated by the Financial Conduct Authority, and all employment offers are contingent upon successful background checks. We are dedicated to fostering an inclusive workplace where everyone can thrive, regardless of their background.


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