Senior Operations Executive, Global Specialties

3 weeks ago

London, Greater London, United Kingdom Marsh & McLennan Companies, Inc. Full time
Director of Global Operations, Specialties - Marsh & McLennan Companies, Inc.

Company:
Marsh & McLennan Companies, Inc.

Overview:

Position: R_272376 Director of Global Operations, Specialties

As the Director of Global Operations, you will be responsible for enhancing operational efficiency and effectiveness across the Specialties division. Your role will encompass the formulation and execution of operational strategies that promote consistency and best practices throughout the organization. Your adeptness in organizational dynamics will enable you to navigate a complex matrix environment and collaborate with key stakeholders across various business functions.

What to Expect:

  • Opportunity to collaborate with global colleagues, clients, and senior leaders at a premier reinsurance brokerage.
  • Be part of a successful business unit that is refining its strategy while gearing up for future growth.
  • Play a pivotal role in crafting and executing operational plans and projects that align with established standards and regulatory requirements, ensuring that data, tools, and processes meet both business and client expectations.
  • Ensure that operations within Specialties are well-equipped for current and future demands, enabling the adoption of innovative working methods in response to evolving client and market needs.
  • Build trust and foster relationships globally to ensure the successful delivery of new projects, initiatives, and processes.
Benefits:
  • We support a hybrid working model that encourages collaboration in the office three days a week, with two days available for remote work.
  • Comprehensive Benefits Package including: 27 days of annual leave, up to 4 flexible bank holidays, excellent pension contributions, private medical coverage, life insurance, income protection, employee assistance programs, and various flexible benefits such as the option to buy or sell up to 5 days of holiday per year, cycle-to-work schemes, dental insurance, health assessments, and more.
  • Generous Family Leave policies including: 6 months of paid maternity leave, 4 months of paid paternity leave, 6 months of paid adoption leave, plus shared parental leave options. To facilitate your transition back to work, you will have the opportunity to work 8 weeks at 80% of your regular work pattern while receiving 100% of your salary.
Your Responsibilities:
  • Lead the operations within Specialties, coordinating with the Global Operations Team to implement and achieve operational plans and objectives.
  • Drive continuous process improvement, executing changes to support strategic goals, promote best practices, and enhance quality and service delivery.
  • Establish, implement, and monitor consistent operational KPIs for Specialties and communicate results to key stakeholders.
  • Develop timely and robust management information to identify issues for management attention.
  • Ensure the organization has the appropriate operational framework to support growth.
  • Maintain strong collaborative relationships with internal stakeholders, including Client Support Services, Broker Support Services, Finance, Global Operations, and Broking. Collaborate closely with the Head of Analytical Strategy and other key stakeholders on strategic initiatives.
  • Ensure best-in-class governance and controls in conjunction with wider stakeholders.
  • Implement and maintain an internal Quality Assurance process, ensuring common themes are communicated and appropriate resolutions are enacted.
  • Continue to enhance the operational excellence framework, ensuring all processes and tools align with Professional Standards.
  • Comply with governance requirements for Global Operations and Specialties.
Qualifications:
  • Experience in insurance, financial institutions, or highly regulated environments.
  • Proven track record in leading or significantly influencing the development of new operating models.
  • Experience in driving process transformation and improvement at scale.
  • Ability to cultivate and manage strong relationships with internal stakeholders at all organizational levels.
  • Strong leadership skills with effective communication and influencing capabilities. Innovative in thought and practical in execution.
  • Experience in large, complex global organizations.
  • A commitment to success in a demanding and innovative environment.
Preferred Attributes:
  • Knowledge of technical and functional insurance and reinsurance concepts.
  • Demonstrated ability to innovate and drive ongoing process improvements.
  • Self-motivated with a history of executing complex projects with minimal oversight.
  • Detail-oriented strategic thinker with strong analytical problem-solving skills, thriving in ambiguous situations.
  • Highly organized, capable of creating structure and workflows.
  • Quick learner with the ability to maintain high performance in a fast-paced environment.
  • Good understanding of operational excellence and change management, with demonstrable knowledge of local market practices and regulations.
About Marsh & McLennan Companies, Inc.

Marsh & McLennan Companies, Inc. is a leading global risk and reinsurance specialist with a vast network of professionals worldwide. The company combines broking expertise, trusted strategic advisory services, and industry-leading analytics to assist clients in navigating emerging opportunities and achieving profitable growth. Marsh & McLennan is committed to fostering a diverse, inclusive, and flexible work environment, aiming to attract and retain top talent while embracing diversity across various dimensions.

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