Customer Service Coordinator

3 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Maximus Full time

Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will play a vital role in ensuring the smooth operation of our daily sessions, providing exceptional customer service, and working collaboratively with our clinical colleagues.

Key Responsibilities

  • Manage and coordinate daily appointment sessions to optimize productivity and customer satisfaction
  • Make reminder calls to customers and monitor session progress, ensuring timely completion of assessments
  • Identify and address any issues or concerns, escalating them to the relevant teams as needed
  • Work closely with other Assessment Centres, teams, and stakeholders to ensure seamless communication and workflow
  • Provide a professional and welcoming service to customers, ensuring their needs are met and exceeded
  • Assist with administrative tasks, including filing, data entry, and maintaining accurate records
  • Collaborate with the Team Performance Lead to ensure sessions run smoothly and to schedule
  • Communicate effectively with external stakeholders, including General Practitioner surgeries, Hospitals, and Department of Work and Pensions
  • Coordinate incoming and outgoing post, ensuring all files are accurately processed and forwarded to the correct Assessment Centre

Requirements

  • GCSE level or equivalent in Maths and English
  • IT literacy with good Microsoft Office skills
  • Experience in dealing with internal and external stakeholders (desirable)
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team
  • Flexibility and adaptability to meet the needs of the business and our customers

What We Offer

As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, with access to ongoing training and development opportunities. We offer a competitive salary and benefits package, as well as the chance to make a real difference in the lives of our customers.

  • Customer Service Coordinator

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Maximus Full time

    About MaximusMaximus is a global organisation that specialises in providing health and employment services to millions of people every year. We employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.Job SummaryWe are seeking a highly organised and customer-focused individual to join our team as a...

  • Customer Service Coordinator

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Maximus Full time

    About MaximusMaximus is a global organisation that specialises in providing health and employment services to millions of people every year. We employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.Job SummaryWe are seeking a highly organised and customer-focused individual to join our team as a...

  • Customer Service Coordinator

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will play a vital role in ensuring the smooth operation of our daily activities.Key ResponsibilitiesManage and coordinate daily appointment sessions, ensuring optimal...

  • Customer Service Coordinator

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will play a vital role in ensuring the smooth operation of our daily activities.Key ResponsibilitiesManage and coordinate daily appointment sessions, ensuring optimal...

  • Customer Service and Sales Coordinator

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Catalyst Full time

    Job Summary:Catalyst is seeking a highly organized and detail-oriented Sales Administrator to join our team. As a Sales Administrator, you will play a critical role in supporting our sales team by handling customer inquiries, processing orders, and providing administrative support.Key Responsibilities:Process customer orders in a timely and accurate...

  • Dutch Speaking Customer Service Coordinator

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Recruitment Full time

    About the Role:MTrec Recruitment is seeking a highly skilled Dutch Speaking Customer Service Administrator to join our client's team. As a key member of the customer service team, you will be responsible for delivering exceptional customer service and providing proactive and commercial account administration.Key Responsibilities:Customer Service: Provide...

  • Dutch Speaking Customer Service Coordinator

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Recruitment Full time

    About the Role:MTrec Recruitment is seeking a highly skilled Dutch Speaking Customer Service Administrator to join our client's team. As a key member of the customer service team, you will be responsible for delivering exceptional customer service and providing proactive and commercial account administration.Key Responsibilities:Customer Service: Provide...

  • Dutch Speaking Customer Service Coordinator

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Recruitment Full time

    About the Role:MTrec Recruitment is seeking a highly skilled Dutch Speaking Customer Service Administrator to join our client's team. As a key member of the customer service team, you will be responsible for delivering exceptional customer service and providing proactive and commercial account administration.Key Responsibilities:Customer Service: Provide...

  • Dutch Speaking Customer Service Coordinator

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Recruitment Full time

    About the Role:MTrec Recruitment is seeking a highly skilled Dutch Speaking Customer Service Administrator to join our client's team. As a key member of the customer service team, you will be responsible for delivering exceptional customer service and providing proactive and commercial account administration.Key Responsibilities:Customer Service: Provide...

  • Colleague Service Coordinator

    1 day ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Service Care Solutions - Legal Full time

    Job Title: Colleague Service AssistantService Care Solutions - Legal is seeking a highly organized and detail-oriented Colleague Service Assistant to join our team. As a key member of our Colleague Services team, you will be responsible for providing exceptional customer service to internal customers, ensuring accurate and timely completion of administration...

  • Colleague Service Coordinator

    1 day ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Service Care Solutions - Legal Full time

    Job Title: Colleague Service AssistantService Care Solutions - Legal is seeking a highly organized and detail-oriented Colleague Service Assistant to join our team. As a key member of our Colleague Services team, you will be responsible for providing exceptional customer service to internal customers, ensuring accurate and timely completion of administration...

  • Colleague Service Coordinator

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Colleague Service AdvisorAt Service Care Solutions Ltd, we are seeking a highly organized and detail-oriented Colleague Service Advisor to join our team.Job Purpose:The Colleague Service Advisor will work under the direction of the Colleague Services Team Leader to complete administration tasks related to the colleague lifecycle, from new starters...

  • Colleague Service Coordinator

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Colleague Service AdvisorAt Service Care Solutions Ltd, we are seeking a highly organized and detail-oriented Colleague Service Advisor to join our team.Job Purpose:The Colleague Service Advisor will work under the direction of the Colleague Services Team Leader to complete administration tasks related to the colleague lifecycle, from new starters...

  • German Speaking Customer Service Coordinator

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Recruitment Full time

    {"title": "Customer Service Administrator - German Speaking", "content": "About the RoleWe are seeking a highly skilled German Speaking Customer Service Administrator to join our team at MTrec Recruitment. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, providing proactive and commercial...

  • German Speaking Customer Service Coordinator

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Recruitment Full time

    {"title": "Customer Service Administrator - German Speaking", "content": "About the RoleWe are seeking a highly skilled German Speaking Customer Service Administrator to join our team at MTrec Recruitment. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, providing proactive and commercial...

  • Customer Service Coordinator

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed Full time

    About the RoleWe are seeking a highly motivated and organized Customer Service Administrator to join our team in Newburn, Newcastle upon Tyne. As a key member of our client's friendly team, you will be responsible for providing exceptional customer service, handling inbound sales calls, and performing various administrative tasks.Key ResponsibilitiesProvide...

  • Customer Service Coordinator

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed Full time

    About the RoleWe are seeking a highly motivated and organized Customer Service Administrator to join our team in Newburn, Newcastle upon Tyne. As a key member of our client's friendly team, you will be responsible for providing exceptional customer service, handling inbound sales calls, and performing various administrative tasks.Key ResponsibilitiesProvide...

  • Sales and Service Coordinator

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verto People Full time

    About the RoleWe are seeking a highly organized and detail-oriented Sales and Service Coordinator to join our team at Verto People. As a Sales and Service Coordinator, you will play a critical role in supporting our sales team and ensuring seamless customer service.Key ResponsibilitiesProcess quotations and schedule sales engineers' workProvide support to...

  • Sales and Service Coordinator

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verto People Full time

    About the RoleWe are seeking a highly organized and detail-oriented Sales and Service Coordinator to join our team at Verto People. As a Sales and Service Coordinator, you will play a critical role in supporting our sales team and ensuring seamless customer service.Key ResponsibilitiesProcess quotations and schedule sales engineers' workProvide support to...

  • Colleague Service Coordinator

    5 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Service Care Solutions - Legal Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Colleague Service Assistant to join our team at Service Care Solutions - Legal. As a key member of our Colleague Services team, you will be responsible for providing exceptional customer service and administrative support to our colleagues and directorates.Key ResponsibilitiesManage colleague...