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German Speaking Customer Service Coordinator

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Recruitment Full time
{"title": "Customer Service Administrator - German Speaking", "content": "About the Role

We are seeking a highly skilled German Speaking Customer Service Administrator to join our team at MTrec Recruitment. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, providing proactive and commercial account administration, and maintaining accurate customer databases for business development purposes.

Key Responsibilities
  • Deliver outstanding customer service over email and telephone
  • Provide proactive and commercial account administration
  • Maintain accurate customer databases for business development purposes
  • Communicate effectively and liaise with other departments to solve problems or answer customer queries
  • Administer returns and process accurate refunds
  • Monitor online payment details to reduce risk of fraudulent orders
  • Monitor customer feedback and payment merchants, including accuracy of online terms, case and resolution handling
  • Book shipping and transport using logistics providers
  • Coordinate order fulfilment
  • Perform ad hoc customer service/sales administration
About You
  • Fluent in Spoken and Written German and English
  • Customer service/administration background and familiar with CRM systems
  • Provide a courteous and professional service to ensure customer satisfaction
  • Great team player, motivated by helping solve customers' problems
  • Experience in a professional environment preferable
  • Strong MS Office and Excel skills
  • Proficiency with systems
  • Positive and proactive attitude
  • Conscientious and hard-working
  • Able to multitask and manage workload to tight deadlines
  • Self-motivated
  • Articulate, confident, and friendly manner
  • Close attention to detail
  • Reliable and excellent timekeeper
What We Offer
  • Competitive basic salary
  • Permanent position from day one
  • World-class training and development opportunities
  • Numerous staff social events throughout the year
  • 25 days holiday plus 8 bank holidays
  • Enhanced pension scheme
  • Company healthcare
  • Wide range of employee wellbeing initiatives and benefits
", "company": "MTrec Recruitment"}