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Customer Service Coordinator
2 months ago
Job Summary
We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will play a vital role in ensuring the smooth operation of our daily activities.
Key Responsibilities
- Manage and coordinate daily appointment sessions, ensuring optimal productivity and customer satisfaction.
- Communicate effectively with customers, visitors, and internal stakeholders to provide exceptional service.
- Collaborate with clinical colleagues to ensure seamless assessment processes across all channels.
- Monitor session progress, backfill appointments as needed, and identify opportunities for process improvements.
- Work closely with other Assessment Centres, teams, and leaders to maintain cohesion and workflow progression.
- Provide administrative support, including filing, data entry, and record-keeping.
- Ensure all necessary documentation is prepared and distributed securely.
- Perform daily checks to ensure all completed assessments are closed and moved forward without delay.
- Assist with general administrative duties, including ordering stationery and maintaining reception materials.
Requirements
- GCSE level or equivalent in Maths and English, with good Microsoft Office skills.
- Experience in dealing with internal and external stakeholders, with excellent communication and interpersonal skills.
- Able to demonstrate attention to detail, prioritization skills, and ability to work unsupervised.
- Flexible and adaptable to meet business needs and customer requirements.
Working with Maximus
As a global organization, we specialize in providing health and employment services to millions of people every year. Our UK team employs around 5,000 people across the country to deliver services that have a profound impact on people's lives. We value our employees and offer a supportive and inclusive work environment.
