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Dutch Speaking Customer Service Coordinator
2 months ago
About the Role:
MTrec Recruitment is seeking a highly skilled Dutch Speaking Customer Service Administrator to join our client's team. As a key member of the customer service team, you will be responsible for delivering exceptional customer service and providing proactive and commercial account administration.
Key Responsibilities:
- Customer Service: Provide outstanding customer service to clients via email and telephone, ensuring a high level of satisfaction and loyalty.
- Account Administration: Maintain accurate customer databases for business development purposes, ensuring up-to-date information and seamless communication.
- Problem-Solving: Communicate effectively with other departments to resolve customer queries and issues, providing timely and professional solutions.
- Order Fulfillment: Coordinate order fulfillment, including booking shipping and transport using logistics providers.
- Ad Hoc Administration: Provide ad hoc customer service and sales administration support as required.
Requirements:
- Language Skills: Fluency in spoken and written Dutch and English.
- Customer Service Experience: Proven customer service and administration background, with experience in using CRM systems.
- Team Player: Ability to work collaboratively as part of a team, providing a courteous and professional service to ensure customer satisfaction.
- Technical Skills: Strong MS Office and Excel skills, with proficiency in using systems.
- Personal Qualities: Positive and proactive attitude, with a strong work ethic and ability to multitask and manage workload to tight deadlines.
About MTrec Recruitment:
MTrec Recruitment is a reputable and highly successful recruitment agency, proud to represent our clients in their search for top talent. We offer a range of benefits and rewards to our employees, including a competitive salary, world-class training and development opportunities, and a great team-based culture.
