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Colleague Service Coordinator
2 months ago
At Service Care Solutions Ltd, we are seeking a highly organized and detail-oriented Colleague Service Advisor to join our team.
Job Purpose:
The Colleague Service Advisor will work under the direction of the Colleague Services Team Leader to complete administration tasks related to the colleague lifecycle, from new starters to leavers. This role will provide exceptional customer service to internal customers, ensuring accurate and timely completion of administration tasks to maintain up-to-date employee records and ensure accurate payroll processing.
Main Responsibilities:
- Complete all required administration tasks related to the colleague lifecycle, including drafting letters and maintaining accurate colleague records.
- Ensure the HR system is accurately maintained and workflows for all people and payroll information are managed.
- Process changes to records, send and record confirmation paperwork.
- Process all data relating to absence and leavers to relevant deadlines.
- Complete all calculations relating to payroll, deductions, and pensions, ensuring accuracy and making necessary adjustments.
- Support colleagues and directorates with queries relating to people changes and payroll.
- Interpret data from the HR system as required, producing relevant reports.
- Meet relevant KPIs and SLAs.
- Provide guidance and information to managers and colleagues on policies, terms and conditions, and payroll as needed.
Requirements:
To be successful in this role, you will possess excellent organizational skills, attention to detail, and the ability to work accurately and efficiently in a fast-paced environment. You will also have excellent communication and interpersonal skills, with the ability to provide exceptional customer service to internal customers.
