Crisis Response Centre Officer

2 weeks ago


Ipswich, United Kingdom Opus Perm Full time

Join Our Team as a Crisis Response Centre Officer

Opus People Solutions is looking for 4 dedicated individuals to become part of our Crisis Response Centre (CRC) team. As a CRC Officer, you will play a vital role in delivering a 24/7 service for our organization.

Position Details:
Post 1 - 34 hours per week
Post 2 - 34 hours per week
Post 3 - 34 hours per week
Post 4 - 34 hours per week (2 shifts each week)

Role Overview:
The role of a CRC Officer is both demanding and diverse, requiring strong organizational abilities and a professional telephone demeanor. You will interact with customers, internal teams, and external organizations to provide assistance during emergencies. Excellent communication skills are essential as you will be using various computer systems, radios, and alarm equipment.

Main Responsibilities:
Your primary duties will include:

  • Monitoring closed-circuit television (CCTV)
  • Coordinating responses to the Home Emergency Alarms Response Service (HEARS)
  • Handling out-of-hours calls from the public and external agencies

You will be stationed in a Control Room for all shifts, as remote work is not an option for this position.

Daily Operations:
You will be located at the main office and will follow a structured shift pattern that includes early, late, and night shifts.

Shift Schedule:
CRC Officers work 34 hours per week on a fixed shift pattern that encompasses evenings, weekends, and holidays. The shift rota consists of:

  • 2 early shifts
  • 2 late shifts
  • 2 night shifts

After this cycle, you will have 4 days off. This pattern repeats for 10 weeks, followed by a flexible fortnight where you will need to be available to cover 9 assigned shifts over a 14-day period. These shifts will vary based on annual leave and sickness cover.

Candidate Profile:
The ideal candidate will be enthusiastic, dependable, and possess at least 5 GCSEs or an NVQ Level 3, along with 2 years of relevant experience. You will work within a close-knit team, managing various emergency situations that arise during your shifts, and must be able to prioritize tasks effectively.

Experience in public interaction and proficiency in operating Windows-based software are crucial. A high level of focus is necessary to quickly assess and address a range of issues as they occur.

While having a Public Space CCTV Surveillance SIA license is preferred, it is not mandatory for application. An enhanced DBS Disclosure and Police Vetting Clearance will be required for this position.

We look forward to receiving your application.



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