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Emergency Response Centre Coordinator
2 months ago
Location: Ipswich, Suffolk
About UsAt NonStop Consulting, we are committed to delivering exceptional support services within our Emergency Response Centre (ERC). Our goal is to ensure the safety and welfare of our community through effective emergency response management. Join our dedicated team and play a crucial role in the operations that safeguard our community.
Job OverviewWe are seeking a proactive individual to become part of our ERC team as an ERC Coordinator for a temporary engagement. In this dynamic Control Room position, you will work 37 hours per week, Monday to Friday (during standard office hours), providing essential administrative support to our service area and management team. Daily interactions with customers, internal departments, and external organizations will be a key part of your role, utilizing various computer systems to enhance your work efficiency.
Key Responsibilities- Oversee closed-circuit television (CCTV) monitoring.
- Facilitate responses to the Home Emergency Alarms Response Service (HEARS).
- Manage out-of-hours inquiries from the public and external entities.
- Execute all administrative duties related to the HEARS service.
- Support collaborative efforts with external partners.
- Assist in executing specialized projects, data collection, information analysis, and consultation processes.
- Conduct financial accounting and processing tasks.
- Maintain and update both manual and digital records, ensuring the accuracy and currency of customer information.
- Prepare and distribute promotional materials, book venues, arrange catering, prepare agendas, and document minutes at community safety forums.
- Engage in open days, conferences, consultation events, and other public forums to promote the HEARS service.
- Provide clerical support functions, including correspondence, scheduling appointments/meetings, and generating reports.
- Manage the daily schedule for responders and ERC Officers, ensuring coverage for absences.
- Ensure adequate stock levels for alarm equipment, HEARS first-aid supplies, CCTV media, and office supplies.
- Foster effective relationships with team members to ensure the successful execution of key projects and objectives.
- Essential qualifications: Maths and English GCSEs or equivalent.
- Substantial experience in an administrative capacity, particularly in call handling.
- Experience in an administrative support/project support setting.
- Capability to manage finances, including invoice processing and financial record maintenance.
- Strong analytical skills and the ability to make informed decisions based on gathered information.
- Meticulous attention to detail in record keeping and data entry.
- Familiarity with community safety and local government operations (desirable).
- Proficiency in Microsoft Word, Excel, and Outlook or similar software.
- Excellent organizational abilities.
- Discretion and diplomacy in sensitive situations.
- Capacity to prioritize tasks and work independently or collaboratively.
- Professionalism and sound judgment in challenging, sensitive, and high-pressure situations.
- Outstanding customer service skills, treating individuals with respect and positivity.
- Willingness to work occasional evenings and weekends.
If you are a motivated and reliable individual with the necessary qualifications and experience, we encourage you to consider this opportunity. Please prepare your resume and a cover letter outlining your suitability for the position.
