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Care Coordinator

2 months ago


Ipswich, Suffolk, United Kingdom The Birches Medical Centre Full time

About The Birches Medical Centre

We are a dynamic and patient-focused medical centre seeking a skilled Care Coordinator to join our team. As a Care Coordinator, you will play a vital role in providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities

As a Care Coordinator, your primary responsibilities will include:

  • Providing a high-quality patient navigation service, ensuring patients receive the right support at the right time.
  • Managing patient records, including demographic information and NHS records.
  • Coordinating appointments, visits, and telephone consultations, ensuring accurate information is provided to patients.
  • Liaising with local hospitals, pharmacies, and other healthcare professionals as required.
  • Processing incoming documents and maintaining patient notes.
  • Supporting the practice in developing communication channels between GPs, patients, and other agencies.
  • Conducting follow-ups on communications from out-of-hospital and in-patient services.
  • Maintaining records of referrals and interventions to enable monitoring and evaluation of the service.

Requirements

To be successful in this role, you will need:

  • Excellent organisational skills and ability to work in a fast-paced environment.
  • Good communication skills, both written and verbal.
  • Strong IT skills, including Microsoft Office and data entry.
  • Experience of working in a patient-facing role, preferably in a healthcare setting.
  • Ability to work independently and as part of a team.

What We Offer

We offer a competitive salary, comprehensive training, and opportunities for career development. As a Training Practice, we encourage enhanced learning within all roles at The Birches Medical Centre.