IT Support Specialist

7 days ago


Richmond, Greater London, United Kingdom SR2 | Socially Responsible Recruitment | Certified B Corporation™ Full time

We are working with a rapidly scaling cloud-based software company that has developed a platform to support IT-managed service providers in delivering their Microsoft capabilities.

Over the past 18 months, they have expanded their team from 3 to 25 people globally and aim to hire another 50 professionals across the next year.

This key hire will be responsible for managing support for their current clients, leveraging the chatbox to resolve issues that could be platform bugs, user errors, or Microsoft issues, ensuring exceptional service delivery.

This role will evolve into leading a team of 1st and 2nd line supports and taking a more proactive role with clients and the community.

With future equity opportunities and the ability to progress quickly, you will become part of one of the most exciting start-ups in the IT channel.

Requirements:

  • Able to commute to the office 3 times a week.
  • Previous experience with Intune and Microsoft is required.
  • Previous experience within an MSP or VAR is highly desirable but not essential.


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