Senior IT Support Specialist

4 weeks ago


Richmond, Greater London, United Kingdom Tech Brand Staffing LLC Full time
Position: Senior IT Support Specialist
Company: Tech Brand Staffing LLC

Overview:
We are seeking a skilled professional to take on the role of Senior IT Support Specialist. This position involves providing exceptional technical support to users through various channels, ensuring efficient resolution of issues and enhancing user experience.

Key Responsibilities:
  • Delivering expert technical support for the installation, configuration, maintenance, and troubleshooting of computer systems, both hardware and software.
  • Conducting training sessions for end-users to enhance their technical skills.
  • Facilitating training for team members on effective troubleshooting and problem diagnosis.
  • Creating and refining documentation related to troubleshooting processes and solutions.
  • Collecting user feedback to continuously improve training methodologies.
  • Developing and updating training manuals to support user education.
  • Generating reports and analyzing prevalent issues and user complaints.
  • Addressing challenges related to VPN, networking, and internet service providers.

Required Skills and Experience:
  • In-depth knowledge of computer systems, including hardware and software components, as well as drivers and BIOS. Required: 6 Years
  • Strong analytical, problem-solving, and collaborative skills. Required: 4 Years
  • Excellent verbal and written communication abilities. Required: 4 Years
  • Proven experience in gathering user feedback to enhance training approaches. Required: 4 Years
  • Ability to write and edit comprehensive training manuals. Required: 4 Years
  • Experience in generating reports and analyzing common issues. Required: 4 Years
  • A willingness to learn and adapt to new technologies. Required: 2 Years


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