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Senior Desktop Support Specialist

2 months ago


Richmond, Greater London, United Kingdom Tech Brand Staffing LLC Full time

Tech Brand Staffing LLC is seeking a highly skilled and motivated Senior Desktop Support Technician to join our team. The ideal candidate will possess a strong understanding of computer systems, hardware, and software, along with excellent problem-solving and communication skills.

In this role, you will be responsible for providing technical assistance to users, troubleshooting issues, and maintaining computer systems. You will also play a key role in training staff on troubleshooting techniques and documenting solutions.

Responsibilities:
  • Provide comprehensive technical support to end-users regarding hardware, software, and network connectivity.
  • Diagnose and resolve complex computer system issues, including hardware failures, software conflicts, and operating system errors.
  • Install, configure, and maintain computer systems and peripherals according to established standards.
  • Develop and deliver training programs for users on various technical topics, such as software applications, troubleshooting procedures, and security best practices.
  • Create and update documentation for technical processes, solutions, and user guides.
  • Collaborate with other IT professionals to ensure seamless operation of the IT infrastructure.
Qualifications:
  • Proven experience as a Desktop Support Technician or in a similar role.
  • In-depth knowledge of computer hardware, software, operating systems, and networking principles.
  • Strong analytical and problem-solving skills with the ability to identify and resolve technical issues efficiently.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with users at all levels.
  • Ability to work independently and as part of a team in a fast-paced environment.