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Technical Support Specialist
2 months ago
We are working with a rapidly growing software company that has developed a platform to support IT service providers in delivering Microsoft capabilities.
All the relevant skills, qualifications, and experience that a successful applicant will need are listed in the following description.
The company has experienced significant growth over the past 18 months, scaling the team from 3 to 25 people globally and aiming to hire another 50 employees within the next year.
This role will focus on managing support for current clients, leveraging the chatbox to resolve issues that may be platform bugs, user errors, or Microsoft issues, ensuring exceptional service delivery.
This position will evolve into leading a team of technical support specialists and taking a more proactive role with clients and the community.
The company offers future equity opportunities, rapid career progression, and the chance to be part of a dynamic and innovative start-up in the IT channel.
Requirements:
- Able to commute to the office 3 times a week.
- Previous experience with Intune and Microsoft.
- Previous experience within an IT service provider or software vendor would be beneficial but not essential.
