Customer Success Director

6 days ago


London, Greater London, United Kingdom SERV Recruitment Full time

Job Title: Senior Customer Success Manager

Job Type: Full-time

Company: SERV Recruitment

Location: Remote

Job Description:

We are seeking an experienced Senior Customer Success Manager to join our team at SERV Recruitment. As a Senior Customer Success Manager, you will play a key role in delivering customer outcomes to key clients across EMEA.

About the Role:

  • Be the main relationship owner for key EMEA-based clients
  • Act as the go-to contact for all areas, from technical integration, product implementation & on-boarding
  • Work closely with our account, product, and technical delivery teams
  • Deliver quarterly business reviews to reflect the value the customer derives from their products
  • Identify upsell opportunities, leverage them, and discuss them directly with the customer

Requirements:

  • 3+ years of background in Customer Success/Account Management/equivalent role.
  • Experience working in a tech B2B company, with a SaaS product.
  • Ability to understand complex technology and explain it simply.
  • Prior experience in onboarding/project management/training.
  • Genuine passion for the sports industry

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a rapidly expanding business
  • A dynamic and supportive team environment


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