Customer Success Director EMEA

7 hours ago

London, Greater London, United Kingdom Varonis Full time
Customer Success Director EMEA

About the Role

The Customer Success Director EMEA will lead a team of Customer Success Managers (CSMs) in driving value and delivering business outcomes for Varonis customers in Europe, Middle East, and Africa. This high-profile customer-facing role requires outstanding relationship management skills and technical acumen.

Key Responsibilities

  • Develop and execute strategies to enable customers to achieve business outcomes from Varonis products.
  • Lead a team of CSMs in managing day-to-day workloads, developing strategies to optimize team productivity, and delivering value to customers.
  • Collaborate with leaders in Sales, Engineering, and Product teams to ensure customer success.
  • Recruit, hire, train, manage, and coach CSMs and CS Managers.
  • Develop relationships with regional Sales leadership and drive collaboration between Sales and CS to ensure retention and growth.
  • Perform ongoing analysis of customer lifecycle and take necessary measures to increase engagement and impact.

Requirements

  • 10+ years of customer-facing experience in services roles, at least 5 years as a manager.
  • Prior experience in customer success and retention roles, experience in a CSM role is a plus.
  • Experience managing large teams, including 1st line managers.
  • Experience in multiple European markets, including France and the UK.
  • Willingness to travel in Europe.
  • Strong operational background with proven ability to define and leverage business metrics to manage team goals.
  • Proven track record of delivering results above expectations.
  • Creative leader with ability to develop, articulate, and execute a vision aligned with company and team strategies.
  • Excellent executive-level communication and presentation skills.
  • Prior experience in a software delivery is a must, experience in the security space is a plus.

What We Offer

Varonis offers a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.

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