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Director of Customer Success

2 months ago

London, Greater London, United Kingdom Hootsuite Full time

About Hootsuite

Hootsuite is a leading social media management platform that helps businesses connect with their customers and grow their online presence.

Our Mission

We empower businesses to build meaningful relationships with their customers through social media, and provide the tools and expertise to help them succeed.

Job Summary

We are seeking a Senior Director, Customer Experience and Strategy to join our team. As a key member of our leadership team, you will be responsible for developing and executing our customer experience strategy, and ensuring that our customers have an exceptional experience with our platform.

Key Responsibilities

  • Develop and execute a customer experience strategy that aligns with our business goals and objectives
  • Lead cross-functional teams to design and deliver customer experience initiatives
  • Collaborate with our product and engineering teams to ensure that our platform meets the needs of our customers
  • Develop and maintain relationships with key customers and stakeholders
  • Provide strategic guidance and support to our customer-facing teams

Requirements

  • 10+ years of experience in customer experience or a related field
  • Proven track record of developing and executing successful customer experience strategies
  • Strong leadership and collaboration skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to the latest technology and tools