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Customer Success Director

2 months ago

London, Greater London, United Kingdom zeroheight Full time £90,000 - £110,000

About the Role:

We are seeking a highly experienced Customer Success Director to lead our remote CS team and contribute to shaping the future of UX and product development at zeroheight.

Key Responsibilities:

  • Lead, manage, and develop a high-performing remote CS team of 5, split across the UK, US, and South America.
  • Set and manage the CSM variable compensation plan to align with CS goals.
  • Work with our ops and data teams on CS capacity management and CS forecasting.
  • Collaborate closely with other zeroheight leaders, including Sales, Product, Marketing, and Support, to ensure smooth collaboration and mutual support.

Requirements:

  • 7+ years of Customer Success experience, including at least 3+ years as a high-performing CS leader/manager.
  • Proven track record of leading CS in a mid-market/enterprise B2B SaaS company (10k-100k ARR accounts).
  • Excellent communication, leadership, and relationship management skills.
  • Experience in hiring and retaining top-tier CSMs by fostering a high-performance culture.

About zeroheight:

We are building the world's UX infrastructure and lowering the barrier to creating great user experiences by enabling any company in the world to have a sophisticated design system.