Train Service Host

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Group Full time

SSP Group is looking for a dedicated individual to become part of our team as an Onboard Service Representative for TransPennine Express (TPE) at Newcastle Station.

Work Schedule: Full Time (40 hours)
Shifts: Rotational shifts between 6 am and 9 pm, including some weekends
Compensation: £12.00 per hour plus commission

As a leading provider of catering and onboard services in the railway sector, we operate over 40 service centres across the UK, employing more than 1000 staff members. Our commitment is to deliver exceptional service consistently.

No prior experience is necessary; comprehensive training will be provided.

KEY RESPONSIBILITIES OF AN ONBOARD SERVICE REPRESENTATIVE:

  • Deliver 'at seat trolley service' on TPE trains, ensuring exemplary customer service, managing inventory, and processing transactions.
  • Travel on designated trains, assisting passengers, achieving sales targets independently, and fulfilling contractual obligations.
  • Maintain accurate records of stock and transactions, comply with hygiene and safety regulations, and support management initiatives.
  • Perform Service Centre tasks as instructed, engaging with passengers, providing information, and addressing various needs while offering accurate details on services, ticketing, platforms, and potential disruptions.
  • Eligible to claim up to 50 rover tickets for the TPE network for family and friends.

QUALIFICATIONS FOR ONBOARD SERVICE REPRESENTATIVE:

  • Applicants must be 18 years of age or older to undertake certain responsibilities or work specific shifts.
  • Ability to adapt to a dynamic and fast-paced environment, including long hours and varying shifts.

WHY JOIN SSP GROUP?

At SSP Group, we offer more than just jobs; we provide vibrant career opportunities along with a range of benefits:

  • Employee Discounts: Enjoy up to a 50% discount on various services.

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