Digital Systems Training Lead

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time
Job Title: Digital Systems Training Lead

Job Summary:

The NHS Business Services Authority is seeking a highly skilled Digital Systems Training Lead to join our team. As a key member of our Training and Support team, you will be responsible for implementing a training strategy and plan, aligning with the product roadmap and the Engagement, Communication and Marketing plans for the service.

Main Responsibilities:

  • Support the delivery of the Workforce Recruitment Services training programme, which includes NHS Jobs, NHS Volunteering, and 3rd party systems that integrate with our Digital Systems.
  • Use the 'Training Cycle' to identify, design, develop, deliver, apply, and evaluate the training products to meet user needs.
  • Carry out initial, formative, and summative assessments to check customers are learning by gaining the required skills, knowledge, and understanding.
  • Lead on giving expert help and guidance to customers to enable them to identify their strengths and areas for improvements.
  • Create and deliver train the trainer sessions to internal teams and external customers to achieve their personal and work-related goals by delivering a blended approach to learning, which includes classroom, online learning, and telephone/email support where needed.
  • Work closely with subject matter experts to create content briefs and storyboards into engaging and interactive learning products, taking responsibility for quality guidelines and branding.
  • Deputise for the Training and Support Manager to upskill the NHS workforce in the use of our digital recruitment workforce systems.
  • Collaborate with our digital and service teams, such as User Research, Product, Stakeholder and Engagement, Optimisation and Implementation, and Contact Centre teams, to ensure our training is accurate, kept up to date, and reflects user needs.
  • Work closely with the Product Owners and Service Improvement Leads to ensure you fully understand our digital products, planned improvements, and changes to functionality to assess the impact on existing and new training products.
  • Lead on any training-related activity within our services to provide bespoke or appropriate training as required, such as specific national campaigns or promotion of national workforce-related initiatives.
  • Promote and encourage all users to embrace the benefits of using the digital workforce recruitment services by developing and enhancing digital literacy, so it is built into training programmes and supports users with low digital skills to make our services accessible and inclusive.
  • Manage the digital workforce recruitment systems analytics to identify the impact of the training products, with the purpose of measuring customer satisfaction, feedback, trends, and behaviours to improve the user experience.
  • Research and develop the latest digital technologies, initiatives, and learning theories to implement in our service and enhance our training products.
  • Ensure training resources and products we own are hosted in the most suitable or relevant digital platform, such as content management systems, social media, digital platforms, and other NHSBSA systems. Be responsible for updating and managing those resources and ensuring they are accessible to our users.
  • Implement key performance indicators (KPIs) and service level agreements (SLAs) to allow you to manage conflicting priorities and workload challenges and ensure the successful delivery of training while managing customer expectations.
  • Create and communicate a training schedule to ensure we deliver appropriate and timely training for our users. This will involve planning and organising, identifying methods of delivery, managing resources, and accommodating different learning styles.
  • Line management of direct reports and ensuring their ongoing wellbeing and training needs are met. Setting clear objectives and carrying out regular ORO reviews, besides developing and coaching to assist in delivery of business and personal objectives. Authorising leave and travel expenses claims.
  • Able to travel to attend national locations as required.

Person Specification:

  • Degree level or equivalent appropriate recognised training qualification or working towards this qualification.
  • Significant experience using Microsoft Office 365, including Teams, Word, Excel, PowerPoint, and Visio applications.
  • Significant experience of video, audio, and photo editing skills using Snagit and Camtasia.
  • Significant experience using the training cycle to meet different learning styles, needs, and abilities. And experience in delivering interactive and engaging training content/sessions to both small and large groups.
  • Experience managing a YouTube channel, Google analytics, and Content Management System (CMS). And experience of analysing and presenting data to internal and external audiences.
  • Experience of promoting and communicating training products using email, web, social media, case studies, and newsletters.

Working Relationships:

  • Responsible to the Training and Support Manager.
  • Responsible for the Service Support Officer.

Key Relationships and Connections:

  • NHS Jobs Users – NHS Trust Recruitment Teams, Primary Care, Healthcare Sector, and other NHS and non-NHS users of the service.
  • Workforce Recruitment Services teams – Product, Service Delivery, Stakeholder Engagement, Workforce Optimisation, and Contact Centre Support teams.
  • Workforce stakeholders within the NHS.

  • Digital Systems Training Lead

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    Job DescriptionJob Summary:The NHS Business Services Authority is seeking a highly skilled Digital Systems Training Lead to join our team. As a key member of our Training and Support team, you will be responsible for implementing a training strategy and plan that aligns with our product roadmap and engagement, communication, and marketing plans.Main...

  • Digital Systems Training Lead

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    Job DescriptionJob Summary:The NHS Business Services Authority is seeking a highly skilled Digital Systems Training Lead to join our team. As a key member of our Training and Support team, you will be responsible for implementing a training strategy and plan that aligns with our product roadmap and engagement, communication, and marketing plans.Main...

  • Digital Project Lead

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Digital Gurus Full time

    Job SummaryWe are seeking a highly experienced and skilled Senior Delivery Manager to join our Digital Team at Digital Gurus. As a key member of our team, you will be responsible for leading and collaborating with our digital teams to drive performance and ensure we achieve our goals.About the RoleThis is an exciting opportunity to work on designing and...

  • Digital Project Lead

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Digital Gurus Full time

    Job SummaryWe are seeking a highly experienced and skilled Senior Delivery Manager to join our Digital Team at Digital Gurus. As a key member of our team, you will be responsible for leading and collaborating with our digital teams to drive performance and ensure we achieve our goals.About the RoleThis is an exciting opportunity to work on designing and...

  • Digital Project Manager

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Digital Gurus Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Delivery Manager to join our Digital Team at Digital Gurus.Key Responsibilities:Advocate for user-centred design to ensure the delivery of clear and continuous value that positively impacts users.Support digital teams to achieve their goals and ensure high performance from multidisciplinary...

  • Clinical Systems Administrator Lead

    5 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nigel Wright Group Full time

    About the RoleWe are seeking a highly skilled Clinical Systems Administrator Lead to join our team at Nigel Wright Group. As a key member of our digital transformation project, you will play a pivotal role in enhancing patient care by supporting advanced clinical management systems.Key ResponsibilitiesClinical System Development & Maintenance: Build and...

  • Senior Delivery Manager

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Digital Gurus Full time

    Job SummaryWe are seeking a highly experienced and skilled Senior Delivery Manager to join our Digital Team at Digital Gurus. As a key member of our team, you will be responsible for leading and collaborating with our digital teams to drive performance and ensure we achieve our goals.About the RoleThis is an exciting opportunity to work on designing and...

  • Senior Delivery Manager

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Digital Gurus Full time

    Job SummaryWe are seeking a highly experienced and skilled Senior Delivery Manager to join our Digital Team at Digital Gurus. As a key member of our team, you will be responsible for leading and collaborating with our digital teams to drive performance and ensure we achieve our goals.About the RoleThis is an exciting opportunity to work on designing and...

  • Clinical Systems Administrator Lead

    2 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nigel Wright Group Full time

    About the RoleWe are seeking a highly skilled Clinical Systems Administrator to join our team at Nigel Wright Group. As a key member of our team, you will be responsible for the administration of new clinical management systems introduced under a significant digital transformation initiative.Key ResponsibilitiesClinical System Development & Maintenance:...

  • Clinical Systems Administrator Lead

    2 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nigel Wright Group Full time

    About the RoleWe are seeking a highly skilled Clinical Systems Administrator to join our team at Nigel Wright Group. As a key member of our team, you will be responsible for the administration of new clinical management systems introduced under a significant digital transformation initiative.Key ResponsibilitiesClinical System Development & Maintenance:...

  • Lead User Researcher

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DWP Digital Full time

    Lead User Researcher: Up to £77,740, plus 28.97% pension, hybrid working, flexible hours and guaranteed learning and development.DWP. Digital with Purpose.DWP Digital is looking for a Lead User Researcher to join our Leadership Team in Retirement Services.In Retirement Services, we are responsible for running and transforming digital services which make...

  • Senior Product Manager

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DWP Digital Full time

    Job DescriptionKey Responsibilities:• Develop and implement digital solutions that meet the needs of nearly every person in the UK.Requirements:• Strong leadership skills to manage cross-functional teams.• Excellent communication skills to collaborate with stakeholders.About Us:DWP Digital is a community of tech experts working together to build and...

  • Senior Delivery Manager

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Digital Gurus Full time

    Job OverviewThe Digital Gurus are seeking a seasoned Senior Delivery Manager to spearhead the delivery of our digital roadmap. As a key member of our Digital Team, you will be responsible for designing and implementing new online services that enhance the customer experience for our staff and users.About the RoleThis is an exciting opportunity to join a...

  • Senior Delivery Manager

    5 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Digital Gurus Full time

    Job OverviewThe Digital Gurus are seeking a seasoned Senior Delivery Manager to spearhead the delivery of our digital roadmap. As a key member of our Digital Team, you will be responsible for designing and implementing new online services that enhance the customer experience for our staff and users.About the RoleThis is an exciting opportunity to join a...

  • Senior Delivery Lead

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Digital Gurus Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Delivery Manager to join our Digital Team at Digital Gurus.Key Responsibilities:Advocate for user-centred design to ensure the delivery of clear and continuous value that positively impacts users.Support digital teams to achieve their goals and ensure high performance from multidisciplinary...

  • System Analyst

    1 day ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ArcelorMittal SA Full time

    About the RoleJob Category: IT and TelecommunicationsLocation: NewcastleContract: PermanentRemuneration: Market RelatedEE Position: NoJob SummaryWe are seeking a skilled System Analyst to join our team at ArcelorMittal SA. As a System Analyst, you will be responsible for designing, developing, testing, deploying, monitoring, improving, and maintaining...

  • System Analyst

    2 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ArcelorMittal SA Full time

    About the RoleJob Category: IT and TelecommunicationsLocation: NewcastleContract: PermanentRemuneration: Market RelatedEE Position: NoJob SummaryWe are seeking a skilled System Analyst to join our team at ArcelorMittal SA. As a System Analyst, you will be responsible for designing, developing, testing, deploying, monitoring, improving, and maintaining...

  • Lead Cybersecurity Service Manager

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DWP Digital Full time £52,512 - £63,517

    Position OverviewWe are seeking a Senior Cybersecurity Service Manager to enhance our digital capabilities at DWP Digital. This role offers an excellent work-life balance with hybrid working options, allowing flexibility in your schedule.About DWP DigitalDWP is the largest government department in the UK, dedicated to supporting vulnerable individuals by...

  • Digital Campaign Lead

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Twist Full time

    About the RoleWe are seeking a skilled and results-driven professional to join our team at Twist as a Campaign Effectiveness Manager. The successful candidate will be responsible for overseeing and executing marketing campaigns to promote our services effectively.Key ResponsibilitiesDevelop and execute strategic marketing campaigns aligned with business...

  • Lead Cybersecurity Service Manager

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DWP Digital Full time £52,512 - £63,517

    Position OverviewWe are seeking a Senior Cybersecurity Service Manager to enhance our Cyber Security teams. This role offers a remarkable benefits package, including 97% employer pension contributions, a hybrid working model, and flexible hours to promote a healthy work-life balance.About DWP DigitalDWP is the largest government department in the UK,...